Border Services Agent
GCLReady to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting mega events in sports, global music tours, and complex film projects? Want the chance to collaborate with some of the biggest names in entertainment and sports? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team. Rock-It Cargo, a division of the Rock-It Company, is the dedicated division to live touring and delivers specialized logistics for live concerts and musical events around the world. From arena and stadium tours to festivals and other live music experiences, the team manages multimodal freight, customs and ATA Carnets, air cargo charters, storage and on-site logistics across complex, time-critical touring schedules. Location: Los Angeles, California Work Schedule: Schedule fluctuates based on workloads during weekdays with afterhours / weekend work as needed Responsibilities: Coordinate with internal and external customers, truckers, customs brokers and Canadian and us customs to prepare, present,, file accurate customs entries for cross border ground transactions. Assist with air and ocean imports into Canada. Audit and approve all Canadian and us customs entries associated with border transactions. Protect the company's us and Canadian customs bonds from misuse. Assist with the filing of export ace eei's for ground shipments going to Mexico. File ace and aci manifests as necessary to support border transactions when the carrier is unable to do so. Bill the customers rapidly and accurately. Monitor, track and trace allo border transactions to insure that the carriers do their job by crossing properly in a timely manner. Troubleshoot situations involving the us ace and Canadian aci systems. Consult with and educate other operators and sales persons within the company on proper border transaction procedures, process and paperwork. Required Qualifications High school diploma or GED required 1–2 years of experience in logistics, transportation, freight forwarding, customs brokerage, or a related field preferred. Basic math, written communication, computer and data-entry skills. Strong attention to detail and ability to accurately prepare, review and process customs documentation. Ability to communicate professionally and effectively with customers, truck drivers, customs brokers, customs officials and internal teams. Strong organizational skills and the ability to manage multiple transactions, meet deadlines, and prioritize time-sensitive requests. Dependable, proactive, and capable of troubleshooting issues independently while knowing when to escalate. Ability to learn and navigate customs systems, including U.S. ACE and Canadian ACI. Ability to work full-time, including overtime and participate in an on-call rotation as needed. Preferred Qualifications Experience preparing or reviewing U.S. and Canadian customs entries for cross-border shipments. Familiarity with ACE and ACI eManifest filing, ACE Export EEI filings, and customs bond requirements. Experience supporting air and ocean imports, shipment tracking, customer billing, and transportation documentation. Knowledge of cross-border shipping procedures involving the United States and Canada Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. What The Rock-It Company Will Offer You: A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest conce…