Billing Specialist — 3PL Fulfillment

About Stride Logistics Stride is a Southern California 3PL for growing consumer brands that sell across DTC, Amazon, wholesale and retail. Our services include DTC fulfillment, Amazon FBA prep, B2B and retail distribution, kitting, retail compliance builds, container transloading and climate-controlled storage. Why this role Every client we serve has a different mix of services and rates, which makes billing one of the most important jobs in the company. You’ll own billing end to end, from how client agreements are set up in our system to every charge being captured, invoiced and collected. You’ll report directly to our CEO, work closely with our operations team and controller, and have real ownership over how billing works here. What you’ll own Turning signed client agreements into billing rules in our WMS (Warehance), and keeping them current as rates change Owning the work order process with operations so every billable task (pallets, labor hours, special handling) is logged the same day Running monthly storage audits so storage billing matches what’s actually on the floor Reconciling every week: work orders, storage, temp labor hours and shipping charges against what’s invoiced Reviewing carrier invoices and passing adjustments and surcharges through to clients Preparing and sending client invoices in QuickBooks Online Signing off on billing setup for every new client before go-live Directing our remote AR assistant on collections and payment follow-up Sending the CEO a weekly report: billed revenue, unbilled work, AR aging and issues found What success looks like in your first 90 days Every active client audited against their agreement, with missed revenue identified and corrected Work orders and storage reconciled every week before invoicing Invoices out within 5 business days of month-end Weekly billing report running and trusted by leadership Must-haves 2+ years of billing experience at a 3PL or warehouse (storage, receiving, pick/pack, accessorial and labor charges) Hands-on experience with billing in a WMS (Warehance, Extensiv/3PL Central, ShipHero or similar) Strong Excel/Google Sheets skills (pivot tables, lookups) QuickBooks Online experience Very detail-oriented: you notice the one wrong line in a long invoice Comfortable working with operations and walking the floor to verify work Nice to have Experience billing kitting, retail compliance or other project-based work Experience setting up billing rules for new clients from scratch Experience auditing parcel carrier invoices (UPS, FedEx, USPS) Uses AI tools (ChatGPT, Claude, etc.) for reporting or analysis Mandarin or Spanish This role is for you if you take ownership: you find the problem, fix it, and build the process so it doesn’t come back, without waiting to be told. Schedule Full-time, Monday–Friday. On-site for the first 60 days during training, then hybrid (3 days on-site, 2 remote). Health, dental, vision and paid sick time. Pay: $28.00 - $35.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Vision insurance People with a criminal record are encouraged to apply Application Question(s): Describe a billing or invoicing error you caught. How did you find it, and what did you change so it didn't happen again? Experience: 3PL or warehouse billing: 2 years (Required) Work Location: Hybrid remote in Rowland Heights, CA 91748

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