Bilingual Store Manager — La Herradura Western Wear (English & Spanish)
Nordis ConsultingBilingual Store Manager — La Herradura Western Wear Location: 7504 W Broad Street, Richmond, VA 23294 Job Type: Full-time Work Location: In person Pay Schedule: Biweekly Openings: 1 Overview La Herradura Western Wear is seeking a hands-on Bilingual Store Manager to lead daily operations at our Richmond store and create a welcoming shopping experience in English and Spanish. You will guide and develop the team, maintain strong merchandising and inventory standards, and turn sales goals into practical daily action. Working closely with upper management, you will communicate store performance, address operational challenges, and implement company priorities. Duties and Responsibilities Lead, supervise, and schedule store employees across sales, cashiers, the hat bar, and warehouse/inventory. Support recruiting, interviewing, onboarding, employee orientation, and ongoing training and development. Set clear expectations, provide coaching, and address performance concerns in coordination with upper management. Deliver customer service in English and Spanish and coach employees on product knowledge, selling techniques, and professional communication. Monitor sales results and coordinate with upper management on goals, staffing needs, operational improvements, and action plans. Resolve escalated customer concerns professionally and within company policy. Oversee cashiering, cash handling, POS procedures, register reconciliation, and accurate transaction records. Review employee timekeeping and support payroll accuracy in coordination with the appropriate administrative team. Support basic bookkeeping, expense tracking, and store budgeting within assigned authority. Oversee inventory control, receiving, stocking, replenishment, and inventory counts; investigate and report discrepancies. Coordinate purchasing and replenishment needs with upper management and follow established approval procedures. Maintain accurate pricing, authorized promotions, attractive merchandising, and consistent store presentation. Coordinate opening and closing procedures, shift coverage, and daily operational priorities. Maintain a clean, organized store and reinforce company policies and procedures. Requirements Bilingual English/Spanish required: Must communicate effectively in both languages with customers, employees, and upper management. Previous retail management, store management, assistant management, sales management, or related operations management experience. Previous experience supervising employees, organizing schedules, and coaching team performance. Knowledge of retail sales, customer service, POS systems, inventory management, cash handling, pricing, and merchandising. Basic retail math skills and familiarity with timekeeping, payroll processes, bookkeeping, budgeting, and purchasing. Strong leadership, communication, organization, time management, and problem-solving skills. Ability to work closely with upper management, provide accurate updates, follow direction, and carry out agreed-upon priorities. Professional phone etiquette and sound judgment when handling customer and employee concerns. Full-time availability. Ability to reliably commute to 7504 W Broad Street, Richmond, VA 23294, for all scheduled shifts. Apparel, footwear, or western wear product knowledge preferred. Training and Start Date Training will take place at our Richmond location. The anticipated start date is within the next one to two weeks; the exact date will be confirmed during the hiring process. How to Apply Apply through Indeed with your resume and availability. Include your retail leadership experience, the size of teams you have supervised, and your experience managing store operations and sales performance. Pay: $54,300.00 - $65,500.00 per year Benefits: Paid time off Application Question(s): Are you available for full-time employment? Describe any experience relevant to the position you are applying for. If selected, would you be available to begin work wi…