Bilingual Sales & Operations Manager (Mandarin/English)
CT Edgeband Supply, INCCT EDGE BAND SUPPLY INC Location: Chicago Area, Illinois Job Type: Full-Time Work Arrangement: On-Site, 5 Days per Week (Preferred) Base Salary: $54,000–$66,000 per year ($4,500–$5,500/month) Commission: 3% on Eligible Collected Net Sales About Our Company CT EDGE BAND SUPPLY INC is a U.S.-based supplier of high-quality edgebanding and furniture manufacturing materials, backed by our manufacturing facilities in China. With a local warehouse in the Chicago area, we supply PVC, ABS, MABS, and other edgebanding products to cabinet manufacturers, furniture producers, woodworking businesses, and panel distributors throughout the United States. We are expanding our U.S. operations and looking for a reliable, results-driven Bilingual Sales & Operations Manager to help manage daily business operations, develop customer relationships, and support our long-term growth. Key Responsibilities 1. Sales Development & Customer Management Develop new B2B customers in the cabinetry, furniture, woodworking, and building materials industries. Manage assigned customer accounts and maintain strong customer relationships. Prepare quotations, follow up on inquiries, negotiate orders within approved pricing guidelines, and close sales. Identify opportunities to increase repeat orders and expand existing accounts. Support outside sales representatives with customer inquiries, pricing, and order coordination. 2. U.S. Operations & Warehouse Coordination Coordinate daily business activities with our Chicago-area warehouse team. Monitor inventory availability, customer orders, shipping schedules, and replenishment requirements. Work with warehouse personnel to maintain accurate inventory records. Help resolve delivery issues, inventory discrepancies, and customer service concerns. Coordinate with our accounting and order management systems, including QuickBooks. 3. Communication with China Manufacturing Teams Serve as a key communication link between our U.S. operations and manufacturing teams in China. Coordinate product specifications, production schedules, replenishment orders, and customer requirements. Follow up on production and shipping progress to ensure timely order fulfillment. Communicate operational issues clearly and provide practical solutions. 4. Sales Operations & Reporting Maintain accurate customer records, sales pipelines, and follow-up activities in the CRM system. Track sales performance, quotations, samples, orders, and customer feedback. Prepare weekly sales and operations reports for the General Manager. Help improve internal workflows, customer response times, and overall operating efficiency. Coordinate daily priorities with the sales, warehouse, and customer service teams. Qualifications Required Professional proficiency in both English and Mandarin Chinese, written and spoken. At least 3 years of relevant experience in B2B sales, sales operations, or business coordination. Strong organizational, communication, and problem-solving skills. Ability to manage daily operations independently and take ownership of results. Proficiency in Microsoft Excel and familiarity with CRM or business management software. Ability to work on-site at our Chicago-area warehouse five days per week. Authorization to work in the United States. Preferred Current residence in the Chicago metropolitan area or within a reasonable commuting distance. Experience in building materials, cabinetry, woodworking supplies, furniture manufacturing, or industrial distribution. Experience with QuickBooks, inventory management, or warehouse operations. Experience coordinating U.S. operations with manufacturers or suppliers in China. Demonstrated success in developing B2B customer accounts. Compensation Annual base salary: $54,000–$66,000 , depending on qualifications and experience. 3% sales commission on eligible collected net sales generated from personally assigned customer accounts, subject to the company's written commission plan. Business expens…