Bilingual Sales & Account Management Assistant
TotalShipAbout TotalShip Express
TotalShip Express is a transportation and logistics company providing businesses with reliable, efficient, and cost-effective shipping solutions. We pride ourselves on delivering competitive rates, personalized service, and exceptional customer support.
We are looking for a motivated, organized, and fully bilingual Sales & Account Management Assistant to join our team.
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n this role, you will work directly with an Account Manager, providing day-to-day support with customer accounts, shipping quotations, issue resolution, lead generation, customer service and prospect follow ups.
The ideal candidate is proactive, detail-oriented, and enjoys building relationships while ensuring customers receive outstanding service.
Key Responsibilities
Account Management Support
• Work closely with a dedicated Account Manager to support their portfolio of customers.
• Follow up on customer inquiries, outstanding issues, and service requests to ensure timely resolution.
• Assist with the daily management of customer accounts and ongoing requests.
• Proactively communicate with customers regarding shipment updates, service issues, and outstanding matters.
• Coordinate with internal departments and transportation partners to resolve customer concerns.
• Help ensure that all customer requests are handled efficiently and professionally.
Shipping Rates & Quotations
• Assist in preparing and providing competitive shipping quotations.
• Communicate with internal teams, carriers and transportation partners to obtain pricing and service information.
• Follow up on outstanding quotations and customer requests.
• Help identify cost-effective shipping solutions based on customer requirements.
• Support the Account Manager with pricing inquiries and other sales-related activities.
Customer Service & Issue Resolution
• Provide professional and timely customer support by telephone and email when required.
• Assist customers with shipment tracking, delivery inquiries, delays, and other transportation-related concerns.
• Work with carriers and internal teams to resolve service problems efficiently.
• Take ownership of customer issues and ensure they are followed through to completion.
• Maintain accurate records of customer communications and outstanding matters.
After-Hours Availability
• Be available to respond to occasional urgent customer calls or service-related issues during evenings and weekends, on an as-needed basis.
• After-hours availability is not a regularly scheduled shift but may be required when time-sensitive customer situations arise.
• Demonstrate flexibility and responsiveness when urgent matters require attention outside normal business hours.
Qualifications & Requirements
Required:
• Fully bilingual in English and French, both written and spoken.
• Excellent communication and interpersonal skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Customer-focused attitude with strong problem-solving abilities.
• Ability to work independently and collaboratively with a dedicated Account Manager.
• Comfortable working in a fast-paced environment where priorities can change quickly.
• Proficient with Microsoft Office, including Outlook and Excel.
• Willingness to take initiative and follow through on customer requests.
• Flexibility to respond to occasional urgent calls during evenings and weekends on an as-needed basis.
Preferred but Not Required:
• Previous experience in sales support, account management, or customer service.
• Experience in the transportation, courier, freight, or logistics industry is considered an asset, but is not required.
• Familiarity with shipping quotations or carrier services.
• Experience working with CRM or transportation management systems.
We are willing to train the right candidate. A positive attitude, strong work ethic, excellent communication skills, and willingness to learn are more important than previous transportation industry experience.
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