Bilingual Operations Coordinator

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. 

Job Description

Under the supervision of the Manager, the coordinator will be responsible for coordinating the inspections to ensure their proper implementation and customer satisfaction. The coordinator carries out various tasks related to the coordination of daily and weekly tasks, reviews and prepares documents related to requests received, plans inspections, assignments, report reviews and other related tasks such as writing emails, having telephone conversations and shipping packages. In addition, the coordinator could participate in the drafting of service offerings and develop relationships with clients. All work performed shall be executed in a way that ensures quality procedures and OHS best practices are followed.

JOB FUNCTIONS

• Demonstrates safe work habits and ensures a clean working environment.
• Ensure operations work carried out respects SGS’s health, safety and environmental standards and applicable laws.
• Review requests to prepare the necessary documents to ensure the work carried out is in line with customer requirements.
• Review, identify and analyze customer needs.

• Collect additional information from clients that is required to carry out the work, when necessary.

• Confirm reception and comprehension of requests with the client.

• Prepare internal documents (paper and electronic format) required to carry out the operations.

• Plan inspection work with the inspectors in order to meet deadlines.

• Ensure work carried out by inspectors is done in accordance to required standards (API, ASTM, SIRAS, etc.);

• Ensure necessary equipment is working properly and calibrated.
• Interact with clients to ensure good communication and understand/manage expectations.
• Ensure necessary internal documents required to carry out the mandate are properly completed within the required timeframe.
• Prepare and/or review reports to ensure they comply with the mandate and specifications.
• Inform clients promptly when problems occur (additional delays, operational problems, etc.).
• Perform related tasks: training, data entry.
• Participate actively in technical, management and/or office meetings.
• Manage customer issues in order to find a satisfactory solution.
• Participate and/or issue service offerings when necessary.
• Participate and conduct site visits for technical and HSE audits.
• Work in accordance with the highest ethical standards and SGS’s Code of Integrity.

Qualifications

• Education: College Diploma in a technical field combined with significant and relevant experience may be considered as equivalent.

• Experience: 3 to 5 years of experience in the petroleum products industry.

KNOWLEDGE / SKILLS / ABILITIES

• Good knowledge of the following standards: API, ASTM, SIRAS, etc.
• Knowledge of transformation processes and transfers (ships, pipelines, etc.) involving petroleum products.
• Knowledge of different operational issues encountered with various petroleum products (HFO, diesel, JET, gasoline, chemicals).
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
• Candidates must be proficient in using various types of computer software (Word, Excel, PowerPoint and Outlook.)
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Candidates must demonstrate excellent verbal and written communication skills including grammar and composition (French and English.)
• Ability to work well with others & independently.
• Proven time management skills.
• Strong attention to detail.
• Works well under pressure.
• Extended work hours may be required from time to time.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.