Bilingual Korean/English Coordinator, Air Import/Export

Who We Are And Why We’re Hiring CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. Schedule: M-F, 8:00am - 5:00pm CST Compensation Base Hourly Wage or Compensation Range: typically, $21.63 per hour Shift Differential: No Incentive eligible: No Position Overview The Air Import/Export Coordinator is primarily responsible for operationally filing entry documents, tracking and updating the movement of air freight, and ensuring compliance with import and export clearance regulations. Essential Job Duties & Responsibilities Receive, review and process documentation for an assigned base of accounts, and process documents through the system Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy Process other duties required for compliant release and timely delivery and receipt of shipments after release, cargo delivery set-up, and client invoicing. Serve as the single point of coordination between customers, U.S. Customs and Border Protection, and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within the time standard specified Actively pursue a better understanding of the process through self-study, as well as courses and seminars presented by approved sources Improve understanding and knowledge of the established system, in both its basic and advanced features Perform other related job duties as assigned or required. Required Qualifications Strong verbal and written communication skills Excellent listening and analytical skills Ability to prioritize, multitask, organize, and manage time effectively Bilingual in Korean/English Required Preferred Qualifications Previous experience in logistics, cargo management, supply chain, customer service, dispatching, warehousing, administrative work, data entry & analysis, or transportation are preferred. Physical Requirements This is largely a sedentary role requiring the physical ability to: Sit for prolonged periods of time at a desk while working on a computer Use hands and fingers to operate a keyboard, mouse, and telephone Speak and hear clearly in person, virtually, and over the phone Occasionally stand, walk, reach, stoop, or lift up to 10 pounds Work Environment This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers. The…

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