Bilingual (French/English) Customer Service, Sales Support & Purchasing Coordinator

Bilingual (French/English) Customer Service, Sales Support & Purchasing Coordinator Location: Aurora, ON (On-site) Job Type: Full-Time, Permanent Company Overview Canadian Education Warehouse (Educo Entrepôt Canada), a division of Ma.S.T. Distribution Inc., is proud to celebrate 29 years of dedicated service in the education sector. Based in Aurora, Ontario, we are a trusted provider of educational materials and furniture for learning institutions across Canada. Our bilingual operations in French and English enable us to serve diverse clients, from daycare to post-secondary institutions, through both direct and wholesale divisions. About the Role Canadian Education Warehouse (CEW) and the Welcome to Kindergarten™ (WTK) program are seeking a fully bilingual (French/English), detail-oriented, and proactive Customer Service, Sales Support & Purchasing Coordinator to support our national operations. Reporting to the General Manager, this role plays a key part in supporting Francophone and Anglophone clients across Canada. The successful candidate will provide bilingual customer service, manage orders and quotes, coordinate purchasing and inventory, support WTK kit production planning, and help drive sales. This role requires frequent communication in French, particularly with French-language school boards, partners, and internal teams. This is a busy, varied role. On any given day you may be answering a school board in French, chasing a supplier on a late shipment, building a quote, and helping the warehouse prioritize orders, all at once. During peak periods such as back-to-school and WTK kit production, the pace is high and the volume is heavy. We are looking for someone who stays calm and organized under pressure, enjoys juggling many priorities, and works as a true team player. This position is ideal for someone who thrives in a fast-paced bilingual environment, loves collaborating with colleagues, and has a natural flair for sales and customer relationships. Key ResponsibilitiesBilingual Customer Service & Sales Support Provide professional customer service in French and English, responding to inquiries related to products, pricing, orders, and quotes. Support Francophone and Anglophone school boards, educators, and partners across Canada. Provide product recommendations and tailored solutions to meet customer and program needs. Identify sales opportunities with existing customers, including upselling, cross-selling, and introducing new products. Resolve order or service issues and follow up to ensure customer satisfaction. Support the national sales team by preparing bilingual quotes, order confirmations, and related documentation. Sales & Marketing Support Contribute ideas and content for promotions, product launches, email campaigns, catalogues, and social media. Help keep product listings, descriptions, and online storefront content accurate, appealing, and bilingual. Share customer feedback and market insights with the sales team to help shape offers and product selection. Order Management & WTK Kit Production Support Accurately process bilingual customer orders and quote requests for CEW and WTK program clients. Manage the full order lifecycle, including system entry, tracking, and fulfillment coordination. Support WTK kit production planning by coordinating inventory availability, timelines, and logistics. Manage high order volumes during peak periods while maintaining accuracy and service quality. Purchasing & Inventory Coordination Prepare purchase orders and coordinate with suppliers regarding pricing, availability, lead times, and delivery schedules. Monitor inventory levels and forecast purchasing needs to support sales demand and WTK kit production. Track supplier orders, manage backorders, and proactively identify supply chain risks. Maintain accurate bilingual product descriptions, pricing, and supplier information in inventory and purchasing systems. Teamwork, Operations & Administrative Support Wo…

View the full posting and apply