BILINGUAL DISPATCHER

Job Overview LV Road Tec Assistance LLC is seeking a reliable, organized, and highly motivated Bilingual Dispatcher (English and Spanish) to join our team in Las Vegas, NV. Office-based position. This is a fast-paced, high-multitasking position that can be stressful at times . The Dispatcher will be responsible for answering multiple phone lines, assisting customers, dispatching technicians, monitoring multiple active roadside service calls, following up on ETAs, and maintaining constant communication with customers and technicians. The ideal candidate must be able to multitask, stay organized, prioritize responsibilities, and remain calm and professional while working under pressure. Duties Answer and manage multiple phone lines simultaneously. Assist customers requesting roadside assistance and heavy-duty mobile repair services. Gather accurate customer, vehicle, location, and service information. Create detailed work orders and enter all job information into the dispatch system. Assign and dispatch technicians to service calls. Monitor multiple active roadside service calls at the same time. Follow up with technicians and customers regarding ETAs, delays, and job status. Respond to dispatch emails, text messages, group messages, and customer communications. Follow up on cancelled service calls and document the reason for cancellation. Communicate with technicians after each job to verify all work performed. Complete and close invoices accurately, including call-out fees, mileage, labor, parts, shop supplies, additional charges, and detailed job notes . Review all technician photos and job documentation. Ensure all required photos and supporting documents are properly attached before closing and sending the invoice. Communicate professionally with customers, drivers, fleet companies, vendors, and technicians. Maintain accurate and detailed records for every service call. Perform general office and operational duties as needed. Experience Previous dispatching, customer service, roadside assistance, trucking, or transportation experience is preferred but not required. Bilingual English and Spanish is required. Candidates must have strong computer and data-entry skills and be comfortable learning dispatch, work order, and invoicing systems. Must be comfortable answering multiple phone lines and handling multiple active service calls simultaneously . Strong multitasking, organization, communication, and attention to detail are essential. Must be able to work efficiently in a fast-paced and sometimes stressful environment . Must be reliable, punctual, professional, and able to work independently as well as part of a team. OPEN AVAILABILITY IS REQUIRED, INCLUDING MONDAY THROUGH FRIDAY AND WEEKENDS. CANDIDATES MUST BE AVAILABLE TO WORK MORNING, AFTERNOON, OR EVENING SHIFTS BASED ON COMPANY SCHEDULING NEEDS . Pay: $17.00 - $18.00 per hour Work Location: In person

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