Bilingual Customer Support Specialist (Onsite-Chesterfield)

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required This is a fully On-site role located at 400 S Woods Mill Rd, Chesterfield, Missouri Responsibilities: Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers Provide patient care to accurately support pharma programs and triage to appropriate teams when required Strive to meet and exceed structured performance targets. Document all call information and data discovery according to operating procedures Utilize Knowledge Base materials as a foundation for resolving inquiries Maintain confidentiality of patient and proprietary information Develop a working knowledge of company related security and privacy practices. Participate in continued education on product changes, new features and product launches Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes Requirements: Bilingual proficiency required : Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language High school diploma or GED required, Bachelor's degree strongly preferred Customer service or inbound call center experience required Healthcare, pharmacy or other relevant industry experience strongly preferred Strong verbal and written communication skills Sound technical skills, analytical ability, good judgment, and strong operational focus A passion for providing top-notch patient care Ability to work with peers in a team effort and cross-functionally Strong technical aptitude and ability to learn complex new software Location/Hours: Availability Monday-Friday 7am-8pm and every 3rd Sat rotation 8am-4pm Scheduling flexibility, as your schedule may change over time according to business needs Benefits: Health, Dental & Vision – Multiple plan options from day 1 Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more Vacation – Accrue up to 80 hours (2 weeks) in year one Paid Sick Time – 40 hours per year Holidays – 9 paid holidays + 2 floating holidays per year Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement 401(k) – Traditional and Roth options Life & Disability Insurance – Provided at no cost Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only) Snack & Drink Stipend – Daily at all pharmacy locations What You'll Do Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment Conduct outbound outreach to support patients in completing key steps in their prescription journey Serve as a central point of coordination between patients, providers, and insurers to resolve iss…

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