Bilingual Customer Service Representative
GENERAL SHALEBilingual Customer Service Representative Location: Burlington, Ontario Position Summary Arriscraft Canada Inc is seeking a highly organized and customer-focused Bilingual Customer Service Representative (English/French) to support our Canada Brick customers, dealers, and sales team across Ontario and Quebec. This role serves as a key point of contact for order management, customer inquiries, pricing administration, and sales support, providing exceptional customer experience throughout the order fulfillment process. The successful candidate will thrive in a fast-paced environment, demonstrate strong attention to detail, and possess the ability to communicate professionally in both English and French. Key Responsibilities Customer Service & Sales Support Provide exceptional customer service to dealers, distributors, contractors, and internal stakeholders in both English and French. Serve as a primary point of contact for inquiries regarding products, pricing, availability, lead times, and order status. Support Sales Representatives throughout the sales and order fulfillment process. Respond promptly and professionally to customer inquiries by telephone and email. Provide back-up support to the broader Customer Service and Sales Administration teams as required. Order Management & Administration Enter and maintain customer orders accurately within the SAP system. Review and update customer orders to ensure timely and accurate processing. Verify product availability and communicate inventory status to customers and sales representatives. Reserve inventory as product becomes available from production. Maintain customer pricing agreements, contracts, and special pricing programs within company systems. Ensure customer records and order information remain accurate and up to date. Cross-Functional Coordination Collaborate closely with Production to coordinate order fulfillment and special production requirements. Work with Sales Administration to ensure pricing structures, contracts, and customer agreements are accurately maintained. Assist with French translations of customer-facing materials, correspondence, and internal documentation as required. Support continuous improvement initiatives related to customer service and order processing. Qualifications Required Skills & Experience Fully bilingual in English and French, with excellent verbal and written communication skills in both languages. Minimum 10 years of overall professional work experience, including at least 3-5 years in customer service, inside sales, order management, or a related customer-facing role. Strong computer proficiency, including Microsoft Office applications. Exceptional attention to detail with a high degree of accuracy in data entry and order processing. Excellent organizational, prioritization, and problem-solving skills. Ability to work independently while contributing effectively within a team environment. Strong customer-focus and commitment to service excellence. Preferred Qualifications Experience using SAP ERP or similar enterprise resource planning systems. Experience supporting distribution, manufacturing, construction products, building materials, or industrial products industries. Knowledge of order fulfillment, pricing administration, inventory management, and sales support processes. Why Join Arriscraft/Canada Brick? Comprehensive health and dental benefits effective immediately upon hire. Company-sponsored pension plan with employer contributions available after three months of employment. Stable, established Canadian manufacturing organization with a strong market reputation. Career growth and advancement opportunities. Ongoing product knowledge and professional development training. Collaborative and supportive team environment.