Bilingual Customer Service Representative

Date: Nov 9, 2026 Location: Mississauga, Ont., CA, L5W 0B3 Company: Dentsply Sirona, Inc Requistion ID : 84572 Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products. Dentsply Sirona Customer Service Team is looking for an experienced and talented Bilingual Customer Service Representative to join our team. The Bilingual Customer Service Specialist provides knowledgeable, end-to-end support to customers while ensuring accurate, timely, and effective resolution of customer needs. The role manages customer inquiries and transactions, resolves more complex issues, and partners across functions to deliver a consistent and positive customer experience. Responsibilities for Employment Provide end-to-end support for customer inquiries, including order placement, order status, product availability, pricing, shipping, returns, credits, and account-related requests. Manage complex customer situations requiring additional research, coordination, or follow-through. Take ownership of customer inquiries through resolution, ensuring timely communication and minimizing unnecessary transfers or handoffs. Review orders and customer requests for accuracy and proactively identify potential issues, delays, or required actions. Partner with Sales, Supply Chain, Finance, Logistics, and other internal teams to resolve customer and order-related issues. Apply strong knowledge of Customer Service processes, policies, systems, products, and business requirements when supporting customers. Provide guidance to Customer Service colleagues on processes, systems, and more complex customer situations. Identify recurring customer issues, process gaps, and improvement opportunities and escalate trends when appropriate. Maintain accurate and complete documentation of customer interactions, transactions, and resolutions within applicable systems. Support new processes, system implementations, training, cross-training, and continuous improvement initiatives. Handle escalated or business-critical customer situations with appropriate urgency, communication, and follow-through. Contribute to service-level, quality, productivity, and customer-experience objectives. Additional responsibilities as assigned Qualifications Education : College degree preferred from an accredited college or technical school, or equivalent combination of education and experience. Years and Type of Experience : A minimum of 2 years of experience in Customer Service, with some emphasis on upselling activities is preferred. Cross Functional team/Project Management experience. Experience in resolving conflicts SAP-S4 experience preferred Salesforce experience preferred Key Skills, Knowledge & Capabilities: Strong proficiency in Canadian French (Québécois French) is required to effectively support French-speaking customers across Canada, particularly in Québec. Customer focused and ownership. Must have proven strong interpersonal communication skills, both on and off the phone to be able to interface with internal and external customers. Strong analytical/problem solving skills. Strong organizational and multi-tasking skills. Effective decision making and negotiation skills. Strategic planning and excellent at…

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