Bilingual Customer Service & Order Processing Specialist

At United HVAC Motors , our success is built on the talent and dedication of our team. We are a specialized leader in the HVAC industry, remanufacturing blower motors for residential AC units. We fill a vital niche and maintain a 100% customer satisfaction goal. We are a diverse, collaborative team that values fresh ideas and efficient problem-solving. We don’t just sell motors; we provide reliability and value to homeowners and contractors alike. There will be a 90-day evaluation that may include an increase in pay. This is based on performance. The Role We are seeking a reliable, detail-oriented Full-Time Bilingual Customer Service & Order Processing Specialist to join our team in Dover, FL. This isn't just a desk job—you will be the primary point of contact for our customers while staying hands-on with our product inventory and logistics. Must be comfortable with a fast paced environment. Key Responsibilities Omnichannel Support: Manage high-volume customer interactions via phone, email, eBay Messaging, and lives chat platform. Order Management: Process returns, troubleshoot customer issues, and ensure a seamless post-purchase experience. Pay close attention to details. Warehouse Duties: Perform tasks such as preparing shipping boxes to ensure orders go out on time. Understand that we have deadlines and doing other shop duties may be necessary. Relationship Management: Document and track all client interactions. Continuous Improvement: Attend team meetings and training sessions to maintain up-to-date product knowledge and refine service strategies. Professional demeanor: Provide proactive customer services that are thoughtful, empathetic, courteous, and professional. What We’re Looking For Communication: Personable and professional verbal/written skills. Previous call center or higher volume of customer interaction is preferred. Adaptability: A "quick study" who can retain technical product knowledge and remain coachable in a fast-paced environment. Do not be afraid to go above and beyond. Reliability: Strong attendance is critical. We operate as a tight-knit team where every member counts. Bilingual: Fluency in English and Spanish. Industry Knowledge (Plus): Previous HVAC or warehouse experience is helpful but not required—we will train the right person. Knowledge or be able to understand: The 5 P’s of Customer Service: 1. People - Interact w/customers processes. professionalism, knowledge, good demeanor, and positive attitude. 2. Processes - Follow established systems and methods to deliver service and address customers issues effectively. 3. Product - Be willing to put in the time to know our products and services that we offer to better advise and help our customers. 4. Policies - Know the guide lines that define what can/ cannot be done for a customer and providing clear boundaries for delivery 5. Presentation - Have a complete understanding and deliver clear communication of how the product will be delivered and presented in the box. Why Join United HVAC Motors? Work-Life Balance: Tuesday through Friday, 9AM - 5:30 PM and Saturday, 7:00 AM to 3:30 PM schedule. No evenings (Shop closes at 5:30 pm) and specific federal holidays. Competitive Pay: $21.50 per hour with consistent 40-hour weeks. Stable Growth: Be part of a niche company with a proven track record of market success. Training: Comprehensive on-the-job training provided. Requirements Shift: 8-hour shift (Daylight hours). (Shop closes at 5:30) Location: In-person at our Dover, FL 33527 facility (Reliable commute required). Lifting: Must be able to lift 20 pounds, climb steps ladders, and operate small power tools. Environment: We are a proud Drug-Free Workplace and an Equal Opportunity Employer. Benefits: 401(k) matching (after 90 days) Work Location: In person This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or …

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