“Bilingual Customer Service & Dispatch Representative – Mobile Pet Grooming”

CUSTOMER SERVICE & DISPATCH REPRESENTATIVE Full-Time | Miami, FL A well-established and growing mobile pet grooming company is seeking a highly motivated, organized, and customer-focused Customer Service & Dispatch Representative to join our team. This is a fast-paced position that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while providing an exceptional customer experience. Key Responsibilities Answer a high volume of inbound phone calls, text messages, and customer inquiries. Schedule, modify, and confirm grooming appointments. Coordinate daily schedules and routes with mobile groomers. Communicate appointment details and operational updates to groomers. Handle customer questions, concerns, cancellations, and rescheduling requests professionally. Process payments and assist customers with billing-related questions. Follow up with customers to confirm appointments and encourage future bookings. Promote additional grooming services and increase revenue through effective upselling and cross-selling. Identify opportunities to retain customers and build long-term relationships. Resolve customer issues quickly and professionally. Maintain accurate customer and appointment information in the company’s scheduling system. Work closely with management and the grooming team to ensure smooth daily operations. Requirements Fluent English and Spanish — required. Previous experience in customer service, sales, dispatch, scheduling, or call center operations. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Comfortable handling a high volume of calls and customer interactions. Confident and professional communication style. Sales-oriented mindset and ability to recommend additional services naturally. Strong computer skills and ability to learn new software quickly. Reliable, punctual, responsible, and detail-oriented. Ability to remain calm and professional in a fast-paced environment. Experience in the pet, grooming, veterinary, hospitality, or service industry is a plus. What We Are Looking For We are looking for someone who is proactive, energetic, solution-oriented, and comfortable taking ownership of their responsibilities. The ideal candidate understands that customer service is not just about answering the phone — it is about creating a great customer experience, retaining clients, increasing bookings, and helping the operation run efficiently. Pay: $750.00 - $1,200.00 per week Experience: Customer service experience: 1 year (Preferred) Language: English + Spanish (Required) Work Location: In person

View the full posting and apply