Bilingual Business Operations Manager/Assistant (Mandarin/English)

About Us Based in Costa Mesa, California, Aigo Global Inc. is the U.S. subsidiary of aigo, a global technology brand founded in 1993. Aigo Global leads the company’s Smart Mobility division, developing and marketing innovative electric scooters and micro-mobility solutions for the North American market. Combining design, technology, and sustainability, Aigo is dedicated to creating smarter and more joyful ways for people to move and connect. About the Role We are seeking a detail-oriented and proactive Bilingual Business Operations Manager/Assistant to lead day-to-day operational coordination for key retail accounts, with Costco as a primary focus. This role is responsible for supporting retail order execution from planning through fulfillment, working closely with internal teams, warehouses, logistics partners, and retail contacts to ensure accurate and timely delivery. In addition to key account operations, the position supports related warehouse and logistics activities, routine financial operations, and external business coordination. The ideal candidate is organized, responsive, and comfortable taking ownership of operational follow-through in a fast-paced, growing business. What You’ll Do · Key Retail Account Operations: Serve as the primary operational point of contact for Costco and other key retail accounts. Manage day-to-day communications, coordinate account requirements, maintain strong partner relationships, and resolve operational issues. · Retail Order & Account Administration: Manage purchase orders (POs), order documentation, retailer portals, and account-specific compliance requirements. Ensure accurate order processing, maintain organized account records, and coordinate with internal teams on order-related matters. · Retail Account Performance & Process Improvement: Monitor key account performance, maintain operational reports, and identify opportunities to improve efficiency and execution across retail account workflows. Support retail promotions, product launches, and other account-specific business initiatives. · Warehouse & Logistics Coordination: Work with warehouses, carriers, freight partners, and internal teams to coordinate inventory availability, inbound and outbound shipments, retail order fulfillment, returns, and transportation issues. Monitor shipment progress and help ensure operational requirements and deadlines are met. · Financial Operations Support: Coordinate routine accounts payable and receivable activities, invoices, payment requests, expense records, and financial documentation. Liaise with external accountants, banks, and financial service providers as needed to support accurate and timely processing. · Business & Partner Coordination: Coordinate with suppliers, service providers, and other external business partners to support daily business operations. Assist with business meetings, trade shows, and industry events as needed. What You’ll Bring · Language: Professional fluency in Mandarin Chinese and English is required. · Experience: 3+ years of experience in retail account operations, business operations, order management, supply chain, logistics coordination, or a related field. Experience supporting major retail accounts such as Costco is strongly preferred. · Account & Order Coordination: Experience managing purchase orders, shipment follow-up, fulfillment documentation, and cross-functional issue resolution. · Operational Execution: Strong organizational skills, attention to detail, and ability to manage multiple priorities and follow tasks through to completion. · Communication: Excellent written and verbal communication skills with internal teams and external business partners. · Financial & Systems Skills: Comfortable working with invoices, payment documentation, spreadsheets, Microsoft Office, and common business systems. · Other Requirements: Bachelor’s degre…

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