Bilingual Assistant Store Manager — La Herradura Western Wear (English & Spanish)
Nordis ConsultingBilingual Assistant Store Manager — La Herradura Western Wear Location: 7504 W Broad Street, Richmond, VA 23294 Job Type: Full-time Work Location: In person Pay Schedule: Biweekly Openings: 1 Overview La Herradura Western Wear is seeking a dependable, hands-on Bilingual Assistant Store Manager (English/Spanish) to support our Richmond store. You will help lead daily operations, coach employees, strengthen sales, and maintain organized merchandise and store processes. Working closely with the Store Manager and upper management, you will help turn company priorities into clear daily tasks and deliver a welcoming customer experience. This role is ideal for someone who leads by example, communicates professionally, and takes initiative while following established policies and approval procedures. Key Responsibilities Support the Store Manager with team leadership, shift coordination, scheduling, and daily operations. Coordinate employee assignments, breaks, and floor coverage across sales, cashiers, the hat bar, and warehouse/inventory. Assist with recruiting, interviewing, employee orientation, onboarding, and ongoing training. Coach employees on product knowledge, customer service, selling techniques, and store procedures. Communicate sales goals, monitor progress, and help employees improve performance. Provide customer service in English and Spanish and resolve concerns within assigned authority. Supervise cashiering, cash handling, POS transactions, and register reconciliation. Support inventory control, receiving, stocking, replenishment, and inventory counts. Maintain accurate pricing, approved promotions, attractive merchandising, and store presentation. Communicate purchasing and replenishment needs to the Store Manager and follow approval procedures. Assist with timekeeping reviews, payroll documentation, basic bookkeeping, and budget tracking as assigned. Support opening and closing procedures and maintain a clean, organized store. Keep the Store Manager informed of staffing needs, employee performance concerns, inventory discrepancies, and operational challenges. Work with the Store Manager and upper management to implement company priorities and follow through on action items. Requirements Bilingual English/Spanish required: Must communicate effectively with customers, employees, and management in both languages. Previous assistant management, retail supervisory, or retail sales team leadership experience. Knowledge of retail sales, customer service, cash handling, POS systems, inventory management, pricing, and merchandising. Basic retail math skills and the ability to maintain accurate records. Familiarity with scheduling, timekeeping, payroll support, bookkeeping, or budget tracking. Strong leadership, coaching, communication, and customer service skills. Professional phone etiquette and strong organizational and time-management skills. Ability to prioritize tasks, resolve problems, and guide employees in a fast-paced environment. Ability to work closely with the Store Manager and upper management, follow direction, and communicate concerns appropriately. Full-time availability. Ability to reliably commute to 7504 W Broad Street, Richmond, VA 23294, for all scheduled shifts. Apparel, footwear, or western wear product knowledge preferred. Training and Start Date Training will take place at our Richmond location. The anticipated start date is within the next one to two weeks; the exact date will be confirmed during the hiring process. How to Apply Apply through Indeed with your resume and availability. Include your experience supervising employees, supporting retail operations, training team members, and working toward sales goals. Pay: $17.00 - $19.00 per hour Expected hours: 35.0 – 45.0 per week Benefits: Paid time off Application Question(s): Can you comfortably assist customers, coach employees, and communicate with management in both English and Spanish? Yes / No — Required Are you available fo…