Beverage & Service Manager

Position Summary Beverage & Wine Program Management (25%) Curate and maintain an up-to-date wine and beverage list, set pricing for bottles and by-the-glass options, and source unique, high-quality selections. Manage beverage inventory, place timely orders to replenish stock, and ensure proper storage and organization for accurate retrieval. Build and maintain strong relationships with suppliers and winery representatives; sample and select products for inclusion on the beverage list. Recommend wine and beverage pairings to guests, discuss selections, and ensure quality assurance through proper tasting and service. Oversee compliance with all alcohol service laws and maintain current ServSafe Alcohol certification for self and team. Train and mentor service staff on beverage knowledge, service techniques, and responsible alcohol service. Monitor beverage sales performance and implement strategies to maximize profitability and guest satisfaction. Ensure all beverage areas meet standards for cleanliness, safety, and presentation. Financial & Operational Management (15%) Work within approved budgets, implement cost-saving initiatives, and analyze profit and loss statements to achieve company financial goals. Monitor market trends and competition to inform business decisions and identify new opportunities or threats. Control costs by managing expenses, monitoring inventory and sales mix, and minimizing waste to maximize profitability. Track and report on key financial and operational metrics, ensuring compliance with company standards and legal requirements. Collaborate with team members to optimize resource allocation and support overall operational efficiency. Customer Service & Guest Relations (40%) Engage with guests to create memorable experiences, actively listen to feedback, and resolve complaints promptly and professionally. Empower staff to consistently deliver excellent customer service aligned with company standards. Monitor guest satisfaction metrics and lead initiatives for continuous service improvement. Manage difficult or emotional guest situations with calmness and a solution-focused approach. Foster a welcoming and positive atmosphere that encourages guest loyalty and repeat visits. Collaborate with team members to ensure seamless communication and service delivery throughout the guest experience. Staff Leadership & Development (20%) Supervise bartenders, sommeliers, servers, bussers, and food runners to ensure high service standards and achievement of operational and financial goals. Train and coach staff on company policies, procedures, and service standards; implement structured onboarding and ongoing training programs. Provide regular feedback, conduct performance reviews, and manage disciplinary actions as necessary to support staff development and accountability. Create efficient staffing schedules using HotSchedules, monitor timecards to control overtime, and process payroll accurately to prevent discrepancies. Assess staffing needs, conduct interviews in compliance with employment laws, and coordinate with HR and the General Manager to fill open positions. Position Details Beverage & Wine Program Management (25%) Tasks: Involves curating, pricing, and maintaining a dynamic beverage and wine selection that complements the restaurant’s concept and guest preferences. This includes inventory control, supplier relations, staff training, and ensuring compliance with alcohol service laws. The goal is to maximize profitability, enhance guest satisfaction, and support the restaurant’s brand identity through a well-executed beverage program. Skills/Expertise Required: Wine and Beverage Knowledge Inventory Management Negotiation and communication in English, French and Spanish Inventory and Cost Control Pricing and Menu Engineering Problem-Solving Staff Training Guest Service Analytical Skills Importance: These skills are essential because a well-managed beverage and wine program drives incremental reven…

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