Barista Service Manager

Job Summary We are seeking a dynamic and experienced Barista Service Manager to lead the team at The Zephyr Cafe at The Brackendale Art Gallery and ensure exceptional customer experiences. The ideal candidate will possess strong leadership skills, extensive barista and food service experience, and a passion for delivering high-quality service. This role involves managing daily operations, supervising staff, training staff, maintaining food safety standards, and ensuring efficient service flow. The successful candidate will foster a welcoming environment, uphold food safety protocols, drive operational excellence, and love life. Responsibilities Oversee daily cafe operations, ensuring smooth workflow during shifts Lead and motivate the barista team to deliver outstanding customer service Manage POS transactions using Toast POS systems with accuracy and efficiency Handle cash handling, cashiering, and basic math calculations with precision Ensure compliance with food safety standards and proper food handling procedures Ensure compliance with alcohol service standards as per the LCRB Champion training all staff on barista standards, service procedures, and POS usage Monitor inventory levels and coordinate with suppliers for stock replenishment Maintain cleanliness and organization of the work environment in accordance with health regulations Address customer inquiries or concerns promptly to ensure satisfaction Skills Proven experience as a Barista and in food service management, with strong knowledge of coffee preparation and serving techniques Familiarity with POS systems Excellent customer service skills with the ability to handle diverse customer needs professionally Strong leadership qualities with the ability to supervise and train staff effectively Effective time management skills to prioritize tasks during busy periods Basic math skills for cash handling, register balancing, and inventory management Knowledge of food safety standards and proper food handling procedures Ability to work efficiently in a fast-paced environment while maintaining attention to detail Exceptional communication skills to coordinate with team members and customers This position offers an engaging work environment where leadership, customer satisfaction, and operational excellence are valued. The ideal candidate will be passionate about coffee, culture, community, dedicated to providing awesome service, and capable of managing a vibrant team. Pay: $20.00-$24.00 per hour Expected hours: 30.0 – 40.0 per week Benefits: Casual dress Company events Discounted or free food Extended health care On-site parking Store discount Experience: Barista and supervisory: 1 year (required) Licence/Certification: Serving It Right Certificate (preferred) Work Location: In person

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