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Banking Operations Manager

O. C. Credit Union
1 day ago
Full-time
On-site
Santa Ana, California, United States
$95,000 - $120,000 USD yearly

This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. This role requires California residency and living within a 50-mile commute of our headquarters in Santa Ana.

Transforming Today to Grow Tomorrow 

At Orange County’s Federal Credit Union (OCFCU), banking is personal—always has been. For more than 85 years, we’ve helped our members reach life’s milestones by building real relationships, not pushing transactions. With $3+ billion in assets and 145,000+ members, we’re proud of where we’ve come from—and excited about where we’re going next.

Our people-first philosophy isn’t just a tagline. It’s why we’ve been named #1 Credit Union by the Orange County Register for several years and most recently 2024 & 2025! We’re also honored with workplace satisfaction—driven directly by employee voices.

At our Credit Union, operations aren’t just “behind-the-scenes”—they’re the engine that powers exceptional member experiences. We’re looking for an Operations Manager who loves bringing order to complexity, leading people to do their best work, and transforming smart ideas into scalable, compliant, and efficient operations.


If you get excited about process design, risk-based thinking, automation, and meaningful leadership, and you believe fun and excellence can coexist, keep reading.

The Operations Manager is responsible for defining and executing the operational strategy supporting account administration and related systems. This role establishes standardized, risk-based operating models that reduce complexity, improve control, and enable sustainable growth.

Through effective leadership, cross-functional collaboration, and partnership with Technology, Risk, and Compliance teams, the Operations Manager ensures back-office operations operate with precision, efficiency, and purpose—supporting both organizational objectives and exceptional member outcomes.

Key Responsibilities

Operational Strategy & Governance

  • Design scalable, risk-based operating models
  • Simplify and standardize processes to reduce exceptions and variability
  • Drive automation and efficiency across account administration
  • Align operations with enterprise transformation initiatives

 

Leadership & Team Development

  • Lead and develop supervisors, analysts, and future leaders
  • Set clear KPIs, accountability frameworks, and performance metrics
  • Build a culture of continuous improvement and operational excellence
  • Hire, coach, develop, and recognize high-performing teams
  • Manage budgets responsibly and strategically

 

Risk, Compliance & Audit Readiness

  • Oversee complex account processes with precision and care
  • Ensure compliance with federal and state regulations
  • Partner with Risk, Compliance, and Legal to strengthen internal controls
  • Lead audit readiness and remediation efforts
  • Serve as the calm, confident escalation point for sensitive issues

 

Process Transformation & Excellence

  • Identify inefficiencies and redesign workflows for scale
  • Standardize documentation to improve clarity and consistency
  • Use data and metrics to monitor performance and uncover opportunities
  • Lead initiatives focused on efficiency, accuracy, automation, and risk reduction

 

Systems & Technology Leadership

  • Provide operational leadership for systems
  • Lead UAT and operational readiness for system updates
  • Collaborate with Technology and vendors on enhancements that matter
  • Champion innovation that improves both staff and member experiences

 

Cross-Functional Collaboration

  • Partner closely with Retail, Business Services, Digital Banking, Risk, and Tech
  • Serve as a subject matter expert on account and operational processes
  • Help ensure enterprise initiatives succeed operationally—not just on paper


Qualifications

Experience & Education

  • Bachelor’s degree in Business, Operations Management, or related field preferred
  • 5–7 years of financial institution operations experience
  • Minimum of 3 years in a leadership role managing operational teams
  • Experience overseeing account servicing or operational risk functions
  • Experience with core banking systems e.g., Jack Henry 
  • Demonstrated success leading operational improvements, system implementations, or transformation initiatives

Leadership Profile

The successful candidate will be a thoughtful, decisive leader who demonstrates strong judgment, a disciplined approach to risk and governance, and the ability to influence across functions. This role requires a balance of strategic insight, operational depth, and people-centered leadership.


We believe great talent deserves fair, transparent pay. The final offers are based on experience and internal equity: Member Operations Manager’s annual salary range is $95,000 - $120,000. 

Why OCFCU?

  • Award‑winning workplace culture
  • Clear growth paths and internal mobility
  • People before profits—always
  • A team that supports each other and celebrates wins
  • Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
  • Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%.
  • Work-Life Balance: 18 days of vacation and seven (7) sick days annually and paid holidays.
  • Recognition & Growth: Annual merit increases, discretionary bonuses, as well as educational grants up to $1,000 per year.
     
     

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.