Bank Operations Quality Analyst

Bank Operations Quality Analyst

Location: Community Bank Operations Center, Waynesburg, PA
Reports To: SVP, Loan Operations

Position Summary

The Bank Operations Quality Analyst plays a critical role in ensuring accuracy and compliance within the bank’s operational processes for client account set up and ongoing account maintenance. This position focuses primarily on validating new account setups and maintenance activities which have been completed with the use of robotic automation, as well as other quality assurance functions. The ideal candidate will have a keen eye for detail, strong analytical skills, and critical thinking, as well as the ability to work in a fast-paced environment while maintaining high standards of quality and efficiency.  This position will research and resolve quality control exceptions and maintain related documentation.  

Key Responsibilities

• Quality Assurance & Validation
  1. Review and validate the automated review of new account setups for accuracy against a variety of source documents and data, completeness, and compliance with internal policies and regulatory requirements.
  2. Audit account maintenance exceptions to ensure proper documentation and adherence to established procedures.
  3. Identify discrepancies and work with relevant teams to resolve issues promptly.
• Compliance & Risk Management
  1. Maintain awareness of regulatory guidelines and internal controls related to account management and transaction processing.
  2. Assist in implementing process improvements to reduce errors and enhance efficiency.
• Reporting & Documentation
  1. Prepare and maintain accurate records of validation activities and findings.
  2. Provide feedback and recommendations to management regarding quality trends and potential risks.
  3. Working with technical resources, will have the opportunity to recommend ideas for streamline and automation of steps and tasks within the overall Quality Control function.

Qualifications

• Education: Associate or Bachelor’s degree in Business, Finance, or equivalent/related field experience preferred.
• Experience:
  • 2+ years in banking operations, account services, or quality assurance roles.
  • Familiarity with core banking systems and regulatory compliance standards.
• Technical Skills:
  • Strong attention to detail and organizational skills.
  • Ability to analyze data and identify inconsistencies.
  • Proficient in Microsoft Office Suite and banking software applications.
  • Must be able to understand and articulate components of automated processes and identify failed monitoring and resolve exceptions.

Soft Skills Required

• Communication: Clear and professional verbal and written communication skills to interact with internal teams and resolve discrepancies.
• Problem-Solving: Ability to think critically and provide solutions for process gaps or errors.
• Collaboration: Strong interpersonal skills to work effectively across departments.
• Adaptability: Comfortable managing multiple priorities in a fast-paced environment.
• Customer Focus: Commitment to delivering accurate and timely service that supports client satisfaction.
• Integrity & Confidentiality: Uphold ethical standards and maintain confidentiality of sensitive information.

Work Environment

• This job operates in a business casual office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

Travel: 

• Limited to none required.

AAP/EEO Statement: 

Community Bank is an equal employment opportunity employer. It is the policy of Community Bank to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, Vietnam era veteran, disabled veteran, or other eligible veteran status.

    
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Signatures
 
This job description has been approved by all levels of management:

Manager_______________________________________________

HR____________________________________________________

Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.

Employee______________________________ Date_____________