Baker/ Key Holder

Job Overview A Baker at Craig’s Cookies is at the heart of our bakery! You will be responsible for preparing and baking fresh, delicious cookies, serving our Port Credit community, and ensuring the bakery operates efficiently and maintains the highest standards of quality, cleanliness, and customer service. In addition to daily baking and customer service, this role includes inventory management, product quality control, staff support, and shift supervision. The ideal candidate is organized, dependable, detail-oriented, and comfortable taking initiative in a fast-paced bakery environment. Key Responsibilities: Baking and Production Prepare, bake, decorate, and package cookies according to Craig’s Cookies recipes, standards, and procedures. Complete daily baking, preparation, and production tasks as directed by the manager on duty. Ensure products are fresh, properly baked, consistently portioned, and presented to brand standards. Manage baking priorities to meet daily demand, special orders, catering requests, and seasonal promotions. Monitor product levels and replenish displays throughout the day. Minimize product waste through proper production planning, rotation, and handling. Inventory Management and Stock Control Monitor inventory levels of ingredients, packaging materials, and finished products. Conduct regular inventory counts and report shortages, discrepancies, and damaged or expired items. Assist with ordering supplies and communicating replenishment needs to management. Receive deliveries, verify quantities and product quality, and store items in their designated locations. Follow FIFO (First In, First Out) procedures and ensure proper product rotation. Monitor ingredient usage, stock levels, and product waste to support cost control. Maintain accurate records of inventory, production, and wastage as required. Ensure ingredients and packaging supplies are organized and readily available for daily operations. Shift Supervision and Team Support Assist the manager on duty with daily bakery operations and shift coordination. Help assign and prioritize tasks to ensure efficient workflow during busy periods. Support the training and onboarding of new team members in baking procedures, food safety, customer service, and company standards. Provide guidance and support to team members to maintain productivity and service quality. Monitor staff task completion and ensure opening, closing, and cleaning checklists are followed. Communicate operational issues, inventory concerns, customer feedback, and equipment problems to management. Assist with shift handovers and ensure important information is communicated to the incoming team. Help resolve routine customer concerns professionally and escalate issues when necessary. Lead by example by demonstrating accountability, teamwork, professionalism, and a positive attitude. Customer Service and Sales Provide friendly, welcoming, and knowledgeable customer service to the Port Credit community. Answer customer questions about cookie flavours, ingredients, product availability, and special orders. Process customer transactions accurately using the POS system. Fulfil delivery app orders and ensure all items are accurate and prepared on time. Package products for pickup, delivery, shipping, catering, and special events. Assist customers with pre-orders, custom requests, and large-volume orders. Maintain attractive, well-stocked product displays and identify opportunities to recommend products. Qualifications and Requirements Previous experience in a bakery, restaurant, café, or food service environment is preferred. Previous baking or food preparation experience is an asset. Experience with inventory management, stock rotation, or ordering supplies is an asset. Previous leadership, shift-leading, or supervisory experience is preferred for candidates applying for senior responsibilities. Strong organizational, time-management, and problem-solving skills. Excellent comm…

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