Autonomous Fleet Operations Lead

About Beep Beep designs and operates autonomous shuttle systems that move people safely and efficiently through communities, campuses, and cities. Our on-site teams keep every deployment running: vehicles ready, riders safe, and service on schedule. Position Summary The Autonomous Fleet Operations Lead is the senior technical presence at a Beep autonomous shuttle deployment. The core of the role is keeping the electric, sensor-equipped fleet safe, charged, and available: performing inspections, preventive maintenance, diagnostics, and first-line repairs, and working with Beep’s remote operations and engineering teams on anything beyond site capability. The Lead also supervises the site’s shuttle attendants during their shift and steps in as the on-board attendant when service requires. This person is accountable for fleet readiness, safe operation, and a reliable rider experience every day the shuttles run. Key Responsibilities Fleet Maintenance & Diagnostics (primary focus) Perform daily pre-service and post-service inspections on every vehicle: tires, brakes, steering, suspension, lights, doors, wheelchair ramp, safety equipment, and body condition. Carry out the preventive maintenance schedule on time and keep each vehicle’s service history complete and accurate. Diagnose faults using scan tools, diagnostic software, fault codes, and vehicle data logs; identify root causes rather than repeating symptom fixes. Perform first-line repairs and component replacement within the scope of training, including brakes, tires, wipers, filters, 12V electrical, lighting, door and ramp mechanisms, and body components. Inspect, clean, and verify the condition and alignment of sensors, cameras, and LiDAR in line with Beep procedures; report anomalies to remote operations and engineering and follow their guidance on any recalibration. Manage battery and charging operations: connect and monitor charging, track state of charge and battery health, and plan charging around service hours. Apply vehicle software and firmware updates as directed by Beep engineering, and confirm the vehicle is fit for service afterward. Work safely on high-voltage systems, following lockout/tagout, PPE, and de-energization procedures at all times. Release vehicles to service only after required checks are complete; remove any vehicle from service that does not meet safety standards. Coordinate repairs, warranty claims, and parts orders with Beep technical support and outside vendors; maintain parts, tool, and supply inventory. Keep the maintenance and charging area organized, safe, and compliant with company and regulatory requirements. Supervision & Site Operations Lead each shift: brief attendants at the start of service, assign vehicles and positions, and confirm fleet readiness before launch. Coach and train attendants on safety procedures, daily vehicle checks, and rider service; provide feedback and input to performance reviews. Help build and adjust schedules to cover service hours, and arrange coverage for absences. Serve as the day-to-day contact for the host customer or site partner, reporting on vehicle availability, service performance, and issues. Document and report incidents, near misses, and service disruptions promptly and accurately; support investigations and corrective actions. Track key metrics such as vehicle availability, maintenance completion, on-time service, and ridership, and recommend improvements. Shuttle Attendant & Rider Experience Serve as the on-board attendant when needed: greet and assist riders, explain how the autonomous shuttle works, and answer questions professionally. Monitor the vehicle, route, and surroundings; follow Beep’s safety protocols, including taking manual control or engaging the emergency stop when required. Assist riders with mobility needs, including operating the wheelchair ramp and securing mobility devices, in line with ADA requirements. Qualifications High school diploma or GED requ…

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