Automotive Warranty Coder / Booker / Dispatcher

Jaguar Land Rover Long Island Location: Glen Cove, NY Job Type: Full-Time | On-Site Department: Service / Fixed Operations Compensation : $100,000 - $150,000 per year Position Overview Jaguar Land Rover Long Island is seeking an experienced, detail-oriented Automotive Warranty Coder / Booker / Dispatcher to support the service operations of our dealerships. This position will play an important role in maintaining accurate repair order processing, warranty compliance, technician productivity, and efficient workflow across multiple service departments. The ideal candidate has a strong background in automotive dealership service operations, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Warranty Coding & Administration Review repair orders for accuracy, completeness, and compliance with manufacturer warranty requirements. Assign appropriate labor operation codes, labor times, and warranty classifications. Verify technician documentation, diagnostic procedures, and supporting information for warranty repairs. Ensure warranty claims are properly documented and coded in accordance with Jaguar Land Rover manufacturer guidelines. Identify and resolve coding discrepancies, missing information, and potential claim issues. Work closely with Service Advisors, Technicians, and Service Management to maintain accurate and timely warranty processing. Repair Order Booking Review and process completed repair orders. Accurately book technician labor hours based on completed work and applicable labor operations. Verify labor times, operation codes, and repair documentation before final processing. Identify and correct discrepancies in repair order details, labor entries, and technician time records. Maintain accurate records to support technician payroll, productivity reporting, and service department accounting. Ensure repair orders are processed efficiently and in accordance with dealership procedures. Service Dispatching & Workflow Coordination Coordinate repair order assignments to technicians based on skill level, availability, workload, and repair requirements. Monitor repair progress and assist in maintaining an efficient workflow throughout the service departments. Communicate with Service Advisors, Shop Foremen, and Service Managers regarding repair status, scheduling priorities, and potential delays. Help balance technician workloads to maximize shop efficiency and productivity. Assist in identifying workflow bottlenecks and opportunities for operational improvement. Multi-Location Support Provide centralized warranty coding, booking, and dispatch support for multiple Jaguar Land Rover Long Island dealerships. Maintain consistent processes and documentation standards across locations. Communicate effectively with service department personnel and management. Prioritize daily responsibilities to meet the operational needs of multiple service departments. Qualifications Previous experience in an automotive dealership service department required. Experience with warranty coding, repair order booking, dispatching, or related fixed operations responsibilities strongly preferred. Familiarity with automotive manufacturer warranty policies, labor operation codes, and repair order procedures. Jaguar Land Rover dealership experience is a plus. Experience with CDK or comparable dealership management systems preferred. Strong attention to detail, accuracy, and organizational skills. Ability to manage multiple tasks, deadlines, and dealership workflows simultaneously. Excellent communication and problem-solving skills. Proficiency with computers and dealership software applications. What We Offer Competitive compensation based on experience. Full-time position with an established automotive dealership group. Medical, dental, and vision insurance options. Paid time off. 401(k) retirement plan. Professional, team-oriented work environment. Opportunity to work with multipl…

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