Automotive Parts Manager

A FEW WORDS BEFORE THE DETAILS A parts department is not a warehouse with a counter. It is the reason a technician can finish a job on time, a farmer can get back into the field, and a customer can trust that the right part will be there when they need it. We are looking for a Parts Manager who understands that the counter is the front line and the inventory is the backbone. WHO WE ARE NAPA Calgary Douglasdale is part of the largest Canadian distribution network of vehicle replacement parts. Our store on Douglasdale serves drivers, technicians, farmers, and outdoor enthusiasts throughout the community with high-quality products, expert advice, and dependable service. We carry an extensive inventory of hard parts and maintenance essentials, and we take pride in helping customers find the right parts the first time. We are open weekends for added convenience, and we offer same-day pickup on many in-stock items. WHY THIS ROLE IS OPEN Our store is growing, and we need a Parts Manager to take ownership of the department. You will lead a team of parts specialists, manage inventory and procurement, and ensure that our counter delivers the kind of service that keeps customers coming back. This is a hybrid position, blending on-site leadership with remote administrative work. WHAT YOU WILL DO Team Leadership and Counter Operations Lead, train, and schedule a team of parts specialists at the Douglasdale counter Ensure customers at the counter and on the phone receive accurate, friendly, and efficient service Handle escalations and resolve customer concerns with professionalism Maintain a clean, organized, and safety-compliant parts area Inventory and Procurement Manage inventory levels, ordering, and stock rotation to balance availability with turnover Develop procurement strategies and negotiate pricing with suppliers Monitor market trends and anticipate demand for parts and accessories Process invoices, paperwork, and administrative tasks accurately Financial and Strategic Oversight Monitor departmental profitability, gross margin, and expense control Prepare reports on parts sales, inventory levels, and department performance Support budgeting and forecasting for the parts department WHAT YOU SHOULD HAVE Experience Previous experience in an automotive parts department, preferably in a leadership or supervisory role Knowledge of automotive parts and systems, including OEM and aftermarket products Familiarity with inventory management and point-of-sale systems Skills and Qualities Strong leadership and team development abilities Excellent customer service and communication skills Organizational skills and attention to detail Ability to work in a fast-paced environment and manage multiple priorities A valid driver's license Authorization to work in Canada Practical Requirements Ability to work a hybrid schedule, with on-site presence at the Douglasdale location and remote administrative work Reliable high-speed internet for remote work days Ability to lift items as needed and stand for extended periods WHAT THE ROLE PROVIDES Hybrid work model balancing on-site leadership with remote administration Competitive compensation based on experience Health and dental benefits as applicable Employee discounts on parts and accessories A supportive team environment within the NAPA network Opportunities for growth and development HOW TO APPLY Click "Apply" on Indeed and submit your resume. Please answer all screening questions when submitting your application. Pay: $82,700.00-$102,300.00 per year Benefits: Commuter benefits Company pension Dental care Extended health care Flexible schedule Life insurance Store discount Vision care Work from home Application question(s): How many years of experience do you have in an automotive parts department? Are you comfortable working in a hybrid model with on-site presence? Work Location: Hybrid remote in Calgary, AB T2Z 4Y9

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