Automotive Dispatcher
World Hyundai MattesonApplicants must have prior automotive dealership dispatching experience to be considered. Position Summary We are seeking an experienced Automotive Service Dispatcher to coordinate daily shop operations in a high-volume OEM dealership with 17 service bays. The ideal candidate has proven dealership dispatching experience, a strong understanding of technician capabilities and efficiency, and the ability to keep work moving throughout the shop. We're looking for a proactive, organized team player who can anticipate challenges, make sound decisions, and work closely with technicians, Service Advisors, and management to maximize productivity, maintain repair quality, and meet customer expectations. Key Responsibilities Shop Dispatching & Technician Productivity Assign repair orders based on technician skill level, certifications, diagnostic capabilities, efficiency, current workload, and shop capacity, ensuring work is appropriately distributed across all technician levels. Coordinate daily workflow, prioritizing appointments, waiters, carryover work, warranty repairs, and customer-pay jobs while considering parts availability and promised completion times. Monitor technician hours, productivity, and efficiency to maximize production, minimize downtime, and help prevent technicians from falling into guarantee. Anticipate workflow bottlenecks, plan upcoming assignments, and support technician development through appropriate repair assignments. Repair Order & Workflow Management Utilize ASR to manage repair orders throughout the shop, monitoring job progress, repair recommendations, authorizations, parts availability, delays, and expected completion times. Maintain an accurate open RO log and daily carryover log, ensuring outstanding repairs are accounted for, prioritized, and followed through to completion. Ensure consistent utilization of ASR and Xtime by technicians and Service Advisors, including timely completion of multi-point inspections (MPIs), technician videos, repair recommendations, and status updates. Create and manage internal repair orders for PDIs and used-car inspections (UCIs), coordinating approvals, repairs, and turnaround times. Ensure completed repair orders are accurately documented and ready for timely processing and closure. Shop Coordination, Communication & Quality Coordinate warranty, recall, customer-pay, internal, and sublet repairs while maintaining awareness of manufacturer procedures, TSBs, and campaign requirements. Work closely with Parts Department, technicians, and Service Advisors to communicate repair progress, resolve delays, and maintain realistic customer promise times. Promote accountability, teamwork, and consistent communication throughout the service department. Support quality-control procedures for major repairs and repeat concerns, emphasizing accurate diagnosis and repairs completed correctly the first time to minimize comebacks and strengthen customer retention. Required Qualifications Minimum 1 year of automotive dealership dispatching experience required. Strong understanding of technician classifications, certifications, diagnostic capabilities, labor times, flagged hours, productivity, and shop efficiency. Proven ability to manage multiple technicians, repair orders, and competing priorities in a fast-paced dealership environment. Familiarity with ASR, Xtime, and Dealertrack strongly preferred. Working knowledge of dealership warranty, customer-pay, and internal repair processes. Excellent organizational, communication, and problem-solving skills with the ability to anticipate issues and make decisions. Positive attitude, strong work ethic, and a team-oriented approach to working with technicians, advisors, and management. Job Type: Full-time Pay: $67,400.00 - $84,800.00 per year Benefits: 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Ability to Commute: Matteson, IL 60443 …