Automation & DTC Fulfillment Supervisor

DC Industries is seeking a hands-on, detail-oriented manager to own the performance of our Pio automation grid and oversee all direct-to-consumer (DTC) fulfillment executed through automation. This role sits at the intersection of automation, inventory systems, and fulfillment operations, partnering with the Warehouse Manager and cross-functional teams to drive a highly efficient, system-led distribution environment. This role reports to the Warehouse Manager. This is a full-time position. Saturday shifts may be required during peak season based on business needs. Automation Grid Ownership (Pio) Own end-to-end performance of the Pio automation grid, including uptime, throughput, bin utilization, and system health Monitor daily grid activity, identify bottlenecks, and proactively resolve operational or system issues Optimize slotting, bin allocation, and workflow configuration to maximize efficiency and capacity Coordinate maintenance, troubleshooting, and continuous improvement efforts with internal teams and external partners Own daily execution of the automation system to ensure consistent throughput and minimal downtime Monitor system dashboards (queues, ports, task allocation) to proactively manage performance Escalate issues to vendors with clear diagnostics and coordinate rapid resolution DTC Fulfillment & Customer Experience Oversee all DTC and automation-driven order fulfillment to meet service level expectations Ensure orders are fulfilled accurately and on time, minimizing delays, short ships, and errors Prioritize and manage order flow, including exception handling and urgent orders Monitor key metrics (order accuracy, fulfillment speed, same-day shipping) and drive improvements Support peak planning and execution to maintain high service levels Inventory Control & System Alignment Ensure real-time alignment between physical inventory and system records across WMS/ERP and automation platforms Co-manage inventory control processes, including cycle counting, reconciliation, and adjustments Investigate and resolve discrepancies through root cause analysis Identify breakdowns between systems, processes, and physical operations (mislocated inventory, system mismatches, etc.) Partner with IT, inventory control, and operations teams to maintain data integrity Inventory Flow & Grid Optimization Design and maintain optimal inventory placement strategies based on SKU velocity Continuously adjust slotting to reduce congestion and improve pick efficiency Optimize bin configurations (multi-SKU bins, dividers) to maximize storage density Ensure inbound processes support efficient grid utilization Data, KPIs & Process Optimization Track and report on key performance metrics: Units picked per hour (UPH) Orders processed per hour Bin utilization % System uptime / downtime Analyze data to identify trends, inefficiencies, and opportunities for improvement Support development of dashboards, reporting tools, and SOPs Process Improvement & Cross-Functional Execution Improve workflows across: Inbound storage o Grid picking packing shipping Partner with IT/ERP teams to enhance system functionality and integration Standardize best practices across teams and shifts Training & Team Support Develop and deliver training materials on systems, processes, and best practices Provide hands-on support to team members to ensure strong system adoption Foster a collaborative, high-performance team environment Qualifications: Experience in DTC fulfillment, warehouse operations, or automated distribution environments (Pio or similar) Strong knowledge of inventory control processes (cycle counting, reconciliation, adjustments) Experience with WMS/ERP systems and system-driven fulfillment environments Strong analytical skills with a data-driven mindset Technical aptitude with the ability to troubleshoot systems and workflows Strong leadership, communication, and training capabilities Proficiency in Excel and Microsoft Office tools Hands-on, proactive approa…

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