Auto Transport Claims Specialist

Auto Transport Claims Specialist Location: Remote – Greater Chicago Area Job Type: Full-Time Compensation: $60,000–$75,000 annually, depending on experience. Higher compensation may be considered for candidates with extensive insurance claims experience. About the Role Auto Transport Claims (ATC) is seeking an experienced claims professional to join our growing team. We specialize in managing vehicle damage claims for auto transport brokers, carriers, dealerships, fleet companies, and other businesses within the automotive transportation industry. Our mission is simple: to provide the smoothest, most professional claims experience in auto transportation. We're looking for someone who can independently investigate claims, evaluate liability, communicate with multiple parties, and take ownership of claims from initial reporting through final resolution. Previous auto transport experience is not required. Candidates with experience in auto physical damage, commercial auto, transportation, cargo, property and casualty, insurance adjusting, fleet claims, or similar claims environments are encouraged to apply. Candidates with experience filing and managing insurance claims, working directly with insurance adjusters, navigating coverage disputes, and negotiating settlements are especially encouraged to apply. We are willing to offer higher compensation for candidates who bring strong insurance expertise. Responsibilities Independently manage a caseload of auto transport damage claims from intake through resolution. Investigate reported vehicle damage and determine the facts surrounding each loss. Review bills of lading, pickup and delivery inspections, photographs, driver statements, repair estimates, and supporting documentation. Compare vehicle condition before and after transportation to identify potential transport-related damage. Identify pre-existing damage, inconsistencies, and unsupported claims. Evaluate carrier responsibility based on available evidence and documentation. Communicate directly with vehicle owners, dealerships, brokers, transportation companies, drivers, repair facilities, and insurance representatives. Obtain additional statements, documentation, repair estimates, and inspections when necessary. Review repair estimates for reasonableness and identify unrelated, excessive, or unsupported charges. Negotiate claim settlements and work toward fair, well-documented resolutions. Determine when claims should be pursued directly with transportation companies or submitted to insurance. Prepare and submit supporting documentation for insurance claims. Communicate with insurance adjusters regarding liability, coverage, appraisals, estimates, settlements, and claim status. Proactively follow up on outstanding insurance claims, disputed claims, and unresolved matters. Assist with complex, high-dollar, and total-loss vehicle claims. Identify time-sensitive issues involving storage, towing, mitigation, and additional expenses. Maintain accurate claim notes, documentation, and investigation findings. Provide timely and professional updates to customers and business partners. Handle difficult conversations and disputed claims professionally. Escalate significant coverage, legal, liability, or financial concerns to management. Assist with training and supporting junior claims team members. Contribute ideas and improvements to internal claims procedures as ATC continues to grow. Qualifications Previous professional claims handling experience required. Strong understanding of claims investigation, documentation, and resolution. Ability to evaluate evidence, assess responsibility, and make well-supported recommendations. Excellent written and verbal communication skills. Experience working with claimants, insureds, insurance adjusters, repair facilities, or other parties involved in claims. Strong organizational skills and ability to manage multiple active claims simultaneously. Comfortable handling disputed claims, difficult co…

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