Auto Parts Counter Professional

Job Summary We are seeking a knowledgeable and customer-focused Auto Parts Counter Professional to join our team. In this role, you will serve as the primary point of contact for technicians and customers seeking automotive parts and accessories, providing expert advice and ensuring a seamless experience. The ideal candidate will possess strong communication skills, automotive knowledge, and a passion for delivering exceptional customer service. This position offers an opportunity to work in a dynamic retail environment with a focus on automotive repair and maintenance solutions. Duties Assist customers in identifying and selecting the correct auto parts and accessories based on their vehicle needs. Provide technical advice on automotive diagnostics, vehicle maintenance, and repair procedures. Manage inventory control, stock replenishment, and order fulfillment to ensure product availability. Operate POS systems for sales transactions, cash handling, and invoicing accurately. Maintain organized shelving and stock areas, ensuring products are correctly labeled and easily accessible. Handle customer inquiries via phone or in-person with professionalism using excellent phone etiquette. Collaborate with the sales team to promote automotive services, accessories, and related products. Utilize inventory management software (CMMS) or similar tools to track parts and manage stock levels effectively. Support marketing efforts by providing product knowledge and engaging customers with promotional offers. Ensure compliance with safety standards and maintain a clean, organized work environment. Requirements Proven experience in retail sales, preferably within an automotive dealership or parts store. Strong knowledge of automotive diagnostics, repair, vehicle maintenance, and automotive service procedures. Familiarity with inventory management systems (CMMS), POS systems, and retail math principles. Excellent communication skills, both verbal and written; bilingual abilities are a plus. Demonstrated organizational skills with attention to detail in stock management and order fulfillment. Ability to negotiate effectively with customers and vendors to achieve mutually beneficial outcomes. Experience with dealership operations or automotive repair shops is highly desirable. Proficiency in Microsoft Excel or similar spreadsheet software for inventory tracking and reporting. Knowledge of automotive repair processes, dealership experience, or automotive service background is advantageous. Strong math skills for retail calculations, inventory control, and sales management tasks. Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining excellent customer service standards. This role is integral to our success in providing top-quality automotive parts and services while fostering long-term customer relationships through expert support and professional service delivery. Job Type: Full-time Pay: $25,000.00 - $62,252.02 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Application Question(s): Knowledge of Reynolds & Reynolds Ignite Work Location: In person

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