Auto Glass Receptionist / Dispatcher

Job Title: Auto Glass Receptionist / Dispatcher Job Description: Brad’s Auto Glass is looking for a dependable and professional Receptionist / Dispatcher to help manage daily office operations and customer communication. This position plays an important role in keeping scheduling, customer service, and workflow organized and efficient. Responsibilities Include: - Answering incoming customer calls - Providing quotes for auto glass services - Scheduling and routing jobs efficiently - Creating invoices and collecting payments - Ordering glass and parts as needed - Communicating with customers regarding appointments and updates - Light inventory management and organization - Assisting with general office tasks and administrative support - Maintaining a clean, professional, and organized personal workspace Requirements: - Strong communication and customer service skills - Ability to multitask in a fast-paced environment - Basic computer and office software knowledge - Organized and detail-oriented - Reliable and punctual - Professional attitude and appearance Preferred but Not Required: - Experience in auto glass, automotive, dispatching, or customer service Position Details: - Full-time - Hourly pay based on experience and performance - Opportunity for growth and increased responsibilities over time - Monday-Friday 8:30am-5pm (30 Min Lunch Break) Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits: Employee discount Paid time off Application Question(s): This position requires consistent attendance and punctuality, Monday through Friday, 8:30 AM–5:00 PM. Can you reliably meet this schedule? Are you comfortable working in a fast-paced office environment that requires answering multiple phone calls, scheduling appointments, providing quotes, and managing several tasks simultaneously? This position requires working independently, staying organized, and completing tasks with minimal supervision. Are you comfortable with these expectations? Are you comfortable professionally handling frustrated customers, explaining pricing, and helping turn inquiries into scheduled appointments? If the phone is ringing, a customer is waiting, and a technician needs assistance, how would you prioritize these tasks? What interests you about this position, and what makes you a good fit for a busy, small-business office? Language: English (Required) Ability to Commute: Fredericksburg, VA 22408 (Required) Work Location: In person

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