Astronaut Expedition Lead

The Astronaut Expedition Lead owns the coordination and quality of the pre-arrival journey for a dedicated portfolio of Virgin Galactic astronauts and their invited guests. This is a role for an accomplished service professional who can build trusted relationships, manage complex preparation requirements and deliver highly personalized experiences with precision, discretion and sound judgment. Based at our Orange County headquarters, you will serve as the primary relationship lead, translating expedition requirements into clear, coordinated plans. You will anticipate needs, maintain momentum against readiness milestones and align internal teams and external partners so that each astronaut arrives informed, prepared and confident. When assigned to support expeditions in New Mexico, you will carry that continuity into on-site delivery. Success requires more than attentive service. The role demands confident ownership, excellent written and verbal communication, and the ability to exercise judgment when preferences, operational constraints and changing circumstances intersect. You will uphold premium service standards while respecting safety requirements, professional boundaries and the responsibilities of specialist teams. Key Responsibilities Astronaut Relationships and Personalized Service Build and sustain trusted relationships with a portfolio of astronauts, understanding their motivations, communication preferences, personal priorities and guest requirements. Adapt your approach while maintaining consistent service standards. Establish clear communication plans, provide timely and accurate updates, and guide sensitive or complex conversations with empathy, confidence and discretion. Develop thoughtful, relevant personal touches that reflect each astronaut’s journey and the Virgin Galactic experience; coordinate delivery within approved parameters and budgets. Preparation and Readiness Coordination Maintain an individual preparation plan for each astronaut, with documented requirements, owners, deadlines and dependencies. Track progress, follow up proactively and escalate risks before they affect the expedition. Coordinate documentation, appointments and preparation activities with the relevant teams. Track completion through approved systems, protecting sensitive information and leaving medical, security and technical determinations to authorized specialists. Ensure astronauts and guests understand their next steps, arrival arrangements and expedition expectations. Confirm readiness information and outstanding actions before handover to on-site teams. Travel and Expedition Coordination Develop and maintain accurate, personalized itineraries covering travel, accommodations, transfers and scheduled activities, aligned with expedition timing and individual requirements. Coordinate internal teams and service providers, confirm arrangements and resolve gaps. Communicate changes promptly and maintain a reliable, current record of the plan. Anticipate disruptions, prepare practical alternatives and manage changes calmly. Seek approvals where required and communicate commitments only within delegated authority. Operational Ownership and Team Development Lead portfolio reviews and daily follow-through on priorities, overdue actions and upcoming milestones. Maintain complete CRM records, correspondence, preferences and service histories in approved systems. Provide structured handovers to Expedition Operations, Astronaut Instruction, hospitality, logistics, medical and security teams as appropriate, with clear ownership of unresolved items. Identify service failures and recurring process gaps, coordinate corrective action and contribute to procedures, training guides and service standards. Follow issues through to resolution. As the team grows, support hiring, coach and develop concierge team members, delegate effectively and reinforce consistent quality, accountability and professional conduct. Required Skills And Experience Minimum…

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