Asst Site Manager Pharmaceutical Logistics

Job description Courier Express is seeking an individual in the Maddison , WI area who is reliable, responsible, and has excellent communication skills to be an integral part of our team and assist with our growth plans. Opportunity for Pharmaceutical Delivery Assistant Site Manager. Our team has been providing delivery & logistics solutions across the New England area from our terminal in Springfield, MA since 1993. We have built our company and our brand by always keeping our customers’ experience as the top priority. As we look to the future, we will continue to expand our customer base and are excited to explore new areas where we can provide the same industry-topping service that New England has become accustomed to. You could be part of this exciting growth with the right experience and attitude. As the face of our company and of our customers, our drivers are expected to provide prompt, courteous and professional service. Each member of our team, from Driver to President, has the same can-do, go above and beyond attitude and our customers deserve nothing less. Visit our website to learn more about our Company, www.courierexp.com. This position involves scheduling and dispatching medical couriers/drivers for designated shifts. We are seeking a seasoned service professional with a passion for, and focus on, exceeding customer expectations, every time. The successful candidate must be personable, welcoming and engaging. This position is directly responsible for the dispatching and coordination of deliveries. This person will also receive customers’ pick-up and delivery requests from various sources and delegate them to the appropriate delivery driver. The Assistant Site Manager acts as the liaison between the driver and the customer once the request has been assigned and proactively communicates to the customer in case of any delays. JOB REQUIREMENTS Schedule: Initially Monday–Friday, 8:00 AM–5:00 PM, with a planned transition to Tuesday–Saturday, 8:00 AM–5:00 PM. Flexibility to adjust hours as business needs require is expected for both schedules. High School Diploma or Equivalent Education 1-2+ year(s) experience in management, dispatch, customer service and/or delivery Working knowledge of Wisconsin Must have or be willing to obtain DOT Medical Cert. Take over routes when necessary Willingness to travel to Springfield, MA for one week of training Flexible availability for early morning starts, occasional weekends, and operational support during peak times. Proficient in Microsoft Office, Outlook, Word and Excel Experience working in a Windows-based technical environment Experience using mobile phones and tablets to communicate with couriers, as needed Must be able to work independently and at the same time foster teamwork Demonstrate ability to manage multiple projects simultaneously Excellent written and verbal communication skills Attention to detail is essential Strong decision making and problem-solving skills Solid work ethic, integrity and extremely self-motivated Solid analytical and critical thinking skills Strong collaboration and negotiation skills Demonstrate high level of initiative Strong desire to work as part of a total team effort RESPONSIBILITIES Monitor current schedule of about 35 pharmaceutical delivery drivers to ensure workload balance. Fill in for drivers if/when necessary Conduct reassignments, as necessary, in case of breakdowns or interruptions Communicate all relevant details of the pick-up and/or delivery to the delivery agents and customer to ensure proper execution Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as appropriate Perform work activities requiring cooperation and instruction Handle high phone call volume Function in a fast-paced environment, under substantial pressure Work within the appropriate level of independence Job Type: Full-time Pay: $55,000.00 per year Benefits: Dental ins…

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