Associate Repair Analyst
Southwest AirlinesDepartment: Supply Chain Management Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary Ready to help keep Southwest’s aircraft flying through effective repair and supply chain coordination? As an Associate Repair Analyst, you will support Tech Ops Supply Chain programs by coordinating aircraft component repairs, managing part movements between Southwest and repair vendors, and helping ensure repairs are completed efficiently and cost-effectively. You will monitor repairs throughout the repair lifecycle, research and resolve invoice discrepancies, and partner with suppliers and internal stakeholders to support operational priorities. In this role, you will gain valuable experience in aviation supply chain and repair operations while contributing to warranty and contract compliance activities, supplier performance tracking, and repair status reporting. Your work will directly support fleet reliability, improve part availability, and help control repair costs across Southwest’s operation. Additional details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Review warranty orders to determine the status and whether to dispute quotes and close once review is complete Review and audit repair service and purchasing contracts to update in CDCS (Computerized Data Collection System) Adhere to the repairs process specified in (assigned) ATA chapter Execute automated process to import missing warranty data in CDCS Administer monthly reporting for metrics, IME (Invoice Matching Exceptions), and Customer Damage Presentations Assure contractual compliance and manage supplier performance Develop knowledge of what is involved in repair process and continues to build knowledge with experience Begins development of knowledge to effectively read technical documents and comprehend compliance requirements. Collaborates with the designated analyst to address incoming part discrepancies. May perform other job duties as directed by Employee’s Leaders Knowledge, Skills and Abilities Fundamental understanding of supply chain management/lifecycle Ability to Communicate in a clear and logical manner with internal/external Customers Ability to Share status and other relevant information regarding parts to all Stakeholders Ability to access, read and understand contract language from enterprise contracts repository Prepare clear, concise, and accurate messages/requests Ability to demonstrate good time management skills; act with a sense of urgency Ability to establish personal best practices to manage responsibilities Ability to support and provide assistance to other Team Members and lean in when necessary Basic Knowledge of locating appropriate information in the Maintenance Procedures Manual (MPM) Ability to gather feedback from others in order to get real- time feedback and make necessary decisions Education Required: High School Diploma or GED E…