Associate Director, Vendor and Service Management Pharmacist

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. Associate Director, Vendor and Service Management Pharmacist Pharmacy Vendor and Service Management LillyDirect Pharmacy Operations | Indianapolis, IN About LillyDirect U.S. consumers navigate considerable complexity in managing their healthcare, and their experience is often vastly different from the personalized, seamless engagements we have come to expect from the banking, retail, and travel industries. While the pandemic led to innovations in virtual care, alternate models for distribution, and integrated health and wellness solutions, these innovations focus on specific points in the patient journey rather than a holistic, end-to-end patient experience. Launched in January 2024 for people in the U.S. living with obesity, migraine, and diabetes, LillyDirect is an industry-first digital healthcare experience designed to support and empower patients on their care journey. Through this new operating model, Lilly aims to improve patient access to care, help reduce healthcare costs, and enable better outcomes for people living with chronic disease. The rapid uptake of LillyDirect since its launch underscores the significant unmet need of people struggling to navigate the complex U.S. health care system. As such, we are seeking to expand our offerings and scale business operations to enable better outcomes for patients. About the Role We are seeking an experienced Pharmacist to own the third-party vendor relationships and manage the service performance that LillyDirect Pharmacy depends on to operate. The ideal candidate brings strong professional judgment, a performance and analytics mindset, and a commitment to patient safety and compliance, ideally in an online or direct-to-patient environment. This position defines and maintains the service level and key performance indicator framework for the pharmacy's third-party services, runs recurring service reviews, and drives remediation when performance falls short of agreed levels. The successful candidate partners with Procurement and Legal on contract governance and works across pharmacy operations, quality, and technology as LillyDirect scales its direct-to-patient operating model. This is a pharmacist position because vendor and service failures reach the patient. The successful candidate evaluates service performance for its effect on prescription accuracy and patient safety, and retains licensed capacity to verify prescriptions when needed. Key Responsibilities Own the third-party vendor and service provider relationships that LillyDirect Pharmacy depends on to operate. Define and maintain the service level and key performance indicator framework for third-party services, and measure performance against it. Lead recurring service reviews with vendor leadership, and drive remediation plans when performance falls short of agreed levels. Partner with Procurement and Legal on contract governance, including scope, service terms, renewals, and performance provisions. Provide input to vendor spend forecasting and contract budget planning for pharmacy leadership, drawing on contract terms, renewals, and service performance. Translate service performance data into reporting for pharmacy leadership, including trends, risks, and recommended corrective actions. Partner with Quality Assurance, Regulatory Affairs, and Risk Management where service performa…

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