Associate Director Marine Operations

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com. About the opportunity: The accomplished Associate Director of Marine Operations plays a key role in recruiting, training, coaching, developing, and retaining all marine staff. In addition, they are responsible for overseeing vessel operations, maintenance, and repairs, as well as promoting and maintaining high standards of safety, quality, service, and guest satisfaction. They also manage the financial aspects of the marine department to ensure profitability. Operations ESSENTIAL DUTIES & RESPONSIBILITIES Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically: Directs the efforts of the operations team. Rides cruises to observe & coach Captains and staff. Identifies skills training needs for all Captains. Rotates as cruise captain on cruises and ensures adherence to procedures detailed in the Product Management Guide—this includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction. Participates in the execution of the Safety Program, including emergency drills. Participates in the detailed plans of significant R&M and capital projects: Plans should include timelines, man-hours, and contingencies. Plans must be revised and revised frequently during the execution period. Participates and ensures the proper maintenance of all ship’s systems and boarding facilities. Contracts necessary repairs, when outside expertise is required, following company policy for authorization of expenditures in the absence of the operations director. Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations. Ensures strict compliance to Crisis Management Plan and Vessel Security Plan Participates in the development of the city’s strategic business plan. Maintains close liaison between the Operations Department and other departments. Executes other projects as assigned by management. Operations Team Management Recruits new Mates and deckhands when necessary to fill vacant positions. Provides and executes an inte…

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