AssistantAssociate Analyst, Transportation

Job Description:
The Transportation Operations Analyst supports Abercrombie & Fitchs Direct-to-Consumer parcel network by driving daily carrier operations performance management reporting and continuous improvement initiatives. This role serves as a critical link between transportation operations carrier partners distribution centers finance and cross-functional stakeholders to ensure a best-in-c
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lass customer delivery experience while optimizing transportation costs.
This role is foundational to maintaining a reliable and cost-effective parcel transportation network that supports millions of annual customer shipments. The position helps ensure operational excellence drives data-based decision making improves customer delivery outcomes and supports strategic transportation initiatives across the A&F supply chain.
What Will You Be Doing
Transportation Operations
• Monitor daily parcel carrier performance across North America transportation partners.
• Investigate and resolve transportation disruptions service failures late deliveries and customer-impacting issues.
• Serve as a point of contact for operational escalations with internal stakeholders and external carriers.
• Support peak planning activities and execution readiness for high-volume periods.
• Track carrier service performance transit times and delivery commitments.
Analytics & Reporting
• Develop maintain and distribute transportation performance reporting and dashboards.
• Analyze shipping trends cost drivers volume forecasts and carrier performance metrics.
• Identify opportunities to improve service reduce transportation costs and enhance customer experience.
• Perform root cause analysis on operational issues and provide actionable recommendations.
• Support budget planning forecasting and carrier financial analysis.
Carrier & Stakeholder Management
• Partner with carrier account teams to drive operational improvements and issue resolution.
• Participate in recurring business reviews and performance discussions with transportation providers.
• Collaborate with Distribution Centers Customer Care Finance and Supply Chain teams.
• Ensure carrier compliance with contractual and operational expectations.
Process Improvement & Automation
• Identify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI-enabled solutions.
• Document transportation processes standard operating procedures and best practices.
• Support testing and implementation of transportation initiatives system enhancements and network optimization projects.
• Drive continuous improvement efforts focused on efficiency scalability and operational excellence.
What Do You Need to Bring
• Minimum 2 years of experience in transportation logistics supply chain operations analytics or relevant experience.
• Experience working with parcel carriers and transportation networks.
• Background in retail eCommerce distribution fulfillment operations or relevant experience.
• Continuous improvement and project management experience a plus.
• Strong analytical and problem-solving abilities.
• Advanced Microsoft Excel skills.
• Experience with Power BI Tableau or similar reporting tools preferred.
• Familiarity with transportation management parcel operations or supply chain systems.
• Ability to interpret large data sets and translate findings into business recommendations.
• Strong attention to detail and sense of ownership.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Comfortable balancing operational execution with strategic analysis.
Success Measures
• Carrier service performance and delivery experience.
• Operational issue resolution and escalation management.
• Transportation cost optimization opportunities identified and implemented.
• Reporting accuracy and actionable business insights.
• Process automation and continuous improvement contributions.
• Strong cross-func

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