Assistant Store Manager

About Us BIL Technology Co., Ltd. is DJI authorized retail experience stores in Canada. Our Richmond Center location will be Canada's second DJI Authorized Experience Store — a flagship destination where customers can see, hold, and experience DJI's industry-leading drones, camera stabilization, and imaging technology in person, guided by a team that knows the products inside and out. DJI's products speak for themselves: they set the standard in their categories and lead the market worldwide. Our job is to match that same level of excellence in every customer interaction. We're looking for people who take pride in representing a top-tier brand and want to help shape what that experience looks like from day one, as Canada's first store of its kind. Role Summary The Assistant Store Manager supports the Store Manager in the day-to-day leadership of the retail location — driving sales performance, ensuring an outstanding customer experience, and directly overseeing the daily supervision, coaching, and scheduling of the Sales Representative team. This role assumes full store leadership responsibilities in the Store Manager's absence. Key Responsibilities Directly supervise, coach, and schedule the Sales Representative team (5-6 staff) on a day-to-day basis Support the Store Manager in setting and driving store sales targets; monitor KPIs (conversion rate, average transaction value, units per transaction) Assist with recruiting, onboarding, and training new Sales Representatives Conduct regular performance check-ins with Sales Representatives and provide coaching support Act as Manager-on-Duty and assume full store leadership responsibilities in the Store Manager's absence Ensure full compliance with company policy and applicable provincial Employment Standards legislation Maintain visual merchandising standards and product demo stations to DJI brand guidelines Support stock management, loss prevention, and inventory accuracy Handle escalated customer service issues, warranty/repair intake, and after-sales support Support new store openings and rollout of company-wide promotions or product launches Duties may adjust and are not limited to the responsibilities listed and may evolve to meet in-store requirements over time. Requirements 1-2+ years of retail leadership or supervisory experience (electronics, tech, or premium consumer goods preferred) Proven track record of contributing to sales targets Strong coaching, team-building, and communication skills Excellent customer service and conflict-resolution skills Comfortable with POS systems, inventory management software, and basic reporting/Excel Legally entitled to work in Canada Must be of minimum working age per provincial employment standards Availability to work a retail schedule, including weekends and holidays Must pass a background check as permitted under provincial law Ability to lift and carry up to 30 lbs, and to stand, bend, reach, and move throughout the store for extended periods during a shift (e.g., unpacking stock, restocking shelves, moving demo units) Nice to Have Experience with consumer drones, cameras, or gimbal/stabilization products Post-secondary education in Business, Retail Management, or related field Bilingual (English/French/Mandarin), especially for Quebec locations Existing DJI product knowledge or certification What We Offer Competitive salary plus performance bonus (see Compensation & Bonus Structure) Staff purchase discount on DJI products Structured onboarding and ongoing product/leadership training Clear path for growth into Store Manager and District/Regional roles as the network expands Group benefits eligibility per company policy and province (TBC) Pay: $52,000.00-$58,000.00 per year Benefits: Dental care Extended health care Store discount Vision care Work Location: In person

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