Assistant Operations Manager | Le Petit Pali 8th Ave & Ocean Ave

ASSISTANT OPERATIONS MANAGER

POSITION PROFILE:

The Assistant Operations Manager supports and oversees daily hotel operations across both Rooms and Engineering departments while providing support as needed for other departments. This role provides hands-on operational leadership while maintaining strong administrative oversight, team development, and guest service excellence. Working closely with the General Manager and department leaders, the Assistant Operations Manager ensures financial performance, service standards, brand expectations, and operational controls are consistently executed at a high level.

ABOUT LE PETIT PALI AT 8TH AVE:

Le Petit Pali at 8th Ave, a 24-room craftsman-style hotel, recently reimagined by Palisociety, is located in beautiful downtown Carmel-by-the-Sea. We offer bespoke lodging, layered with genuine charm, comfort, & unexpected luxury.

ABOUT LE PETIT PALI AT OCEAN AVE:

Located in beautiful downtown Carmel-by-the-Sea, Le Petit Pali at Ocean Ave offers 34 guest rooms and a guest-exclusive lobby and patio, recently reimagined by Palisociety. We offer bespoke lodging, layered with genuine charm, comfort, and unexpected luxury.

If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Le Petit Pali at 8th Ave and Ocean Ave.

THE TASK AT HAND:

• Oversight of all hotel operational functions, ensuring alignment with brand standards and company expectations.
• Ensure compliance with operating controls, SOPs, policies, procedures, and service standards.
• Lead service recovery efforts and resolve guest concerns promptly, professionally, and with sound judgment.
• Respond to online guest reviews in a timely manner, following all communication standards.
• Conduct daily inspections of guest rooms and public areas to maintain cleanliness, safety, maintenance, and styling standards.
• Participate in daily and weekly property inspections and ensure timely completion of corrective action items.
• Support scheduling, supervision, and coaching of Front Desk and operational team members.
• Provide Front Desk coverage as needed to support business demands and maintain service continuity. This position will cover front desk shifts.
• Assist with vendor management and procurement of operating supplies and equipment, following all processes for ordering and ensuring costs do not exceed budgeted guidelines
• Participate in Safety Committee initiatives and actively promote a safe workplace culture.
• Respond to audit findings and implement continuous improvement measures to strengthen operational performance.
• Monitor guest online feedback and ensure service goals are met through action planning and training.
• Conduct training and monitor employee performance, providing feedback and holding the teams accountable.
• Assist with scheduling and co-facilitation of the monthly Front Desk meetings.
• Ensure costs are managed to budgeted goals.
• Conduct monthly inventories.
• A flexible schedule is required, including holidays, evenings and weekends.

ENGINEERING:

• Perform preventative maintenance repairs and inspections as mandated by local municipalities and/or requirements on systems such as: fire suppression and sprinkler systems, fire extinguishers, backflow prevention device testing and AC systems. Utilize and manage the Optii program.
• Assist in handling requests for service calls, evaluate requests and respond as necessary.
• Rapid response, of all emergency situations. Record and file reports as mandated.
• Assist maintenance staff and other departments as needed, guide and train maintenance staff on proper repairs and servicing of equipment.
• Report to the General Manager regarding opportunities for efficient use of energy, preventive maintenance, and/or other cost-savings measures.
• Organize and keep the maintenance department clean, stocked with supplies and control of supplies. Order all needed supplies following the checkbook/budget processes. Inform the General Manager when supplies are needed and par levels are low to verify funds.
• Ensure that work orders are complete and that the work that other maintenance employees have done has been done correctly. All information should be updated in Optii.
• Communicate with the General Manager and other department heads regarding issues and concerns that needs to be addressed. Work to find solutions.
• Perform daily inspections and walkthroughs of the entire property and note items that need to be addressed.
• Participate in the Weekly Impact Checklist walkthroughs with the hotel General Manager. Handle all maintenance-related follow-up.
• Help lead the property Safety Committee and follow the SOP for all required meetings and trainings. 
• Work around guests to ensure that they are satisfied and that their concerns and issues are taken care of in a timely manner.
• Help coordinate quotes from vendors for various Capex projects or regular hotel projects and be prepared to lead projects as needed.
• Other duties as assigned.

ADMIINISTRATVE TASKS:

• Prepare and distribute weekly operational reports and actively participate in management meetings.
• Manage online reservation systems and oversee guest communications to ensure accuracy and responsiveness.
• Oversee payroll processing for hourly associates, including timecard approvals, tip reconciliation, and compliance review.
• Manage comps, discounts, POS systems, ADP timekeeping, and tip logs in accordance with company standards.
• Coordinate FOH meetings and ensure consistent team communication and alignment.
• Review and distribute daily F&B correspondence (as needed) to ensure timely follow-up and accountability.
• Assist with ordering operational supplies and maintaining appropriate inventory levels. Conduct monthly inventories.
• Provide consistent leadership presence on property, holding teams accountable to operational standards and guest experience expectations.

WHAT WE’RE LOOKING FOR:

• Strong knowledge of hotel operations.
• Demonstrated leadership ability with experience building and developing high-performing teams.
• Financial acumen including labor management, cost control, and budget oversight.
• Strong communication, organizational, and problem-solving skills.
• Ability to think critically and make sound decisions in a fast-paced environment.
• Guest-service oriented with a proactive, hands-on leadership style.
• Serv-Safe Food Manager Certification.

WHAT'S IN IT FOR YOU:  

• A competitive compensation package including medical, dental, vision, and life insurance. 
• 401(k) retirement plan (future you will love this one!) 
• Paid time off, holiday pay, and sick pay when you’re under the weather. 
• Career advancement in an organization committed to helping star employees thrive. 
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. 
• Professional development that sets you up for success across multiple hospitality career paths. 
• A collaborative work environment where your creative ideas can come to fruition. 
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) 
• Hands-on training with a nimble team. 

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. 

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice. 

For more information, visit www.palisociety.com or follow @palisociety 

For more information, visit lepetitpali.com or follow @lepetitpali 

For more information, visit www.arrivehotels.com or follow @arrivehotels 

We are an E-Verify Employer/Somos un empleador de E-Verify.