Assistant Operations Manager (full-time)

Agency Overview: The Southeast Tennessee Human Resource Agency (SETHRA) is one of nine Human Resource Agencies in the State of Tennessee serving primarily 10 counties in the southeast region. SETHRA provides a plethora of community services to vulnerable populations serving 50,000+ people each year. Our programs include everything from public transportation, justice services, and aging and disability services to food, utility, and housing assistance. At SETHRA, our work is rooted in service, collaboration, and compassion. We believe meaningful change happens when talented, purpose‑driven people come together to support one another and the communities we serve. Our team culture values integrity, open and healthy dialogue, mutual respect, and shared accountability—while still making room for laughter, connection, and celebrating wins along the way. If you are passionate about helping others, thrive in a collaborative environment, and want your work to make a real impact every day, SETHRA offers a rewarding place to grow and serve. Assistant Operations Manager ****Assistant Operators Manager must be 21 years of age, must maintain a valid Tennessee Class D Driver’s License with an F endorsement, pre-employment DOT physical, background check and drug screen after job offer.**** Classification Nonexempt Position Type and Expected Hours of Work This is a full-time position. Reports to Operations Manager JOB DESCRIPTION Summary The position of Assistant Operations Manager is responsible for assisting in the operation of one of the agency’s county offices. Under general supervision, the Assistant Operations Manager job duties include the coordination of program services involving transportation, accepting applications for services, distribution of commodities (where applicable), and responding to telephone calls for service. This position assists in completing reports while maintaining accurate documentation in support of program services provided. In addition, the position of Assistant Operations Manager responsibilities include, agency driver duties involving the transportation of agency clients; including elderly and disabled individuals. Drivers are expected to drive scheduled trips to client requested destinations while ensuring the safety and timely delivery of agency passengers. Qualifications include excellent vehicle operation skills and capability of interacting appropriately with diverse groups of people. Note: This position requires a criminal background check. Therefore, applicants may be required to provide information about their criminal history in order to be considered for this position. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Assists in coordinating staff activities in response to calls for services of agency programs. 2. Dispatches van drivers for pick-up and delivery of clientele to requested destinations and/or appointments. 3. Assists in preparing program documentation and applications for agency services. 4. Input information and other data to support program services; transmits information to the central office as required by program regulations and agency policies. 5. Aids applicants in completing forms and other documentation necessary to apply for assistance. 6. Facilitates the distribution of commodities on a quarterly basis and completes all required documentation. 7. Supports various office administrative functions including procurement of supplies, preparation of reports, and interacting with the public in person and via the telephone. Responsible for notifying the Transit Training Director of any violations received affecting motor records the same day as received. 9. All Transit Operator job description requirements apply to the position of Assistant Operations Manager these duties and responsibilities include. o Assists all passengers in and out of vehicle, transports passengers to design…

View the full posting and apply