Assistant Operations Manager

JOB SUMMARY

The Assistant Operations Manager works with the Operations Manager to oversee all local operations, ensuring projects are completed on schedule, within budget, and to customer satisfaction. The position involves supervising Service Coordinators and managing manpower, subcontractors, and the warehouse to meet commitments efficiently and cost-effectively. Key responsibilities include planning and executing daily schedules, conducting job site reviews, and assisting with administrative functions and equipment staging. This role is also pivotal in reinforcing company policies and supporting the Operations Manager in growing the service department.

ESSENTIAL JOB FUNCTIONS 

1. Assist in planning, implementing, and executing daily schedules and project plans to ensure all customer commitments are met timely, below budget, and to the customer's satisfaction.
2. Review workload and manage manpower effectively to meet customer commitments in a cost-effective and efficient manner, adjusting promptly to changing priorities.
3. Assist with the oversight and management of subcontractors and the warehouse, including job site reviews, workmanship evaluation, punch list completion, purchase orders, equipment staging, and ordering stock parts.
4. Provide direct daily supervision to Service Coordinators, assigning duties, evaluating performance, and training staff for continuous improvement.
5. Reinforce and enforce the company’s policies and procedures across all departmental operations to ensure full compliance.
6. Support the Operations Manager in leading the service department's growth, including managing administrative functions and supporting the Technician Training Program.
7. Assist the Assistant Operations Manager – Field in executing the established Inventory Management protocol.
8. This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.  

LEADERSHIP COMPETENCY MODEL 

This role requires the demonstration of the following competencies:

Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

1. The ability to provide direct daily supervision, evaluate performance, assign duties to staff, manage manpower effectively, oversee subcontractors, and enforce company policies and procedures.
2. The knowledge and skill to plan, implement, and execute daily schedules and project plans, ensuring all customer commitments are met timely and within budget, while promptly adjusting to changing priorities and managing warehouse operations including inventory and equipment staging.
3. The capability to manage administrative functions, support departmental growth initiatives, assist in developing a technician training program, and work collaboratively with the Operations Manager in a hybrid, office-focused environment.
4. Skilled in delivering responsive, high-quality customer service.  
5. Ability to identify and resolve problems.
6. Advanced proficiency (knowledge) with Microsoft Office 365. 

SUPERVISORY RESPONSIBILITIES

• This position has supervisory responsibilities. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• In office and some warehouse environment. 
• Extended periods in varying environmental conditions, including weather and noise. 
• Frequent standing, bending, ladder use, and operation of hand and power tools. 
• Ability to lift and carry up to 30 pounds. 

PLANNED BUSINESS TRAVEL

• This job requires no planned business travel.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent is required. Associate or bachelor’s degree, preferred. 
• Combining experience in manufacturing, distribution, and service industries practices of 1 or more years with education is desirable.
• Prior experience in the dock and door industry is preferred.

COMPENSATION

This compensation information is a good faith estimate of the salary or hourly wage range that DuraServ reasonably expects to pay upon hire, and is provided in accordance with applicable state and local pay transparency laws. Similar positions located outside of a covered jurisdiction may not necessarily receive the same compensation. The anticipated compensation range for this role is $70,000.00 to $85,000.00 plus bonus potential and reflects the range DuraServ expects to pay at the time of hire, based on factors including geographic market, skills, experience, qualifications, and internal equity.

Salary/Hourly: Salary

In addition to base compensation, this role is eligible for the following:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays

Equal Opportunity Employment

DuraServ and its subsidiaries are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

For candidates applying to a job in California, please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA click here.

Accommodation

DuraServ and its subsidiaries are committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email hr@duraservcorp.com.