Assistant Operations Manager

Job Skills / Requirements

We are seeking a detail-oriented and proactive Assistant Operations Manager to join our team. In this role, you will oversee day-to-day operations, ensure service excellence, and lead teams to deliver outstanding results for our clients in a fast-paced facility services environment.

Core Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned clients; manage escalations and service requests promptly.
• Conduct regular client check-ins (virtual and on-site) to review performance, KPIs, and upcoming needs.
• Prepare and present client reports, including service summaries, inspection findings, corrective actions, and trend analysis.
• Identify upsell and cross-sell opportunities and coordinate pricing and quotes.
• Maintain proactive communication cadence, including monthly review meetings and quarterly business reviews.

Site Inspections & Quality Assurance

• Conduct scheduled and unannounced site inspections to ensure cleanliness standards, safety compliance, and SOP adherence.
• Utilize standardized audit tools to document findings, photos, and inspection scores.
• Issue corrective actions with defined timelines and follow up to ensure closure.
• Analyze trends and implement root-cause solutions to prevent recurring issues.
• Verify completion of work orders and special projects and sign off on quality prior to client acceptance.

Team Leadership & People Management

• Lead and support teams through effective scheduling, delegation, coaching, and performance management.
• Onboard and train staff on SOPs, safety procedures, chemicals, equipment usage, and customer service expectations.
• Conduct weekly team huddles to set goals, communicate standards, recognize achievements, and address concerns.
• Support timekeeping, vacation planning, and coverage for absences while maintaining service levels.

Operations & Compliance Administration

• Ensure compliance with company policies, client contracts, and regulatory requirements, including WHMIS, OHS, PPE, and incident reporting.
• Maintain inventory controls for consumables and equipment and prevent stock shortages.
• Review and approve vendor and service tickets.
• Approve invoices and ensure accuracy and compliance with contracts.

Planning & Budget Support

• Support monthly budget tracking, including labour hours, overtime, and material costs.
• Identify and flag variances to management.
• Assist with forecasting for seasonal demands and project-based work.

Continuous Improvement & Special Projects

• Pilot and implement process improvements to enhance efficiency and service quality.
• Support client-specific initiatives such as sustainability programs, waste reduction, and specialty cleaning services.
• Document lessons learned and help standardize best practices across operations.

Qualifications & Requirements

• Minimum 3+ years of experience in operations, facility management, or a related leadership role.
• Strong leadership and communication skills.
• Knowledge of WHMIS, OHS, and compliance standards.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Valid driver’s license.
• Post-secondary education in business, hospitality, or a related field is an asset.

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays