Assistant Operations Manager

Saunaday | Full-Time | Madison, WI Compensation: $50,000-$65,000 About Saunaday Saunaday is a community-centered bathhouse built around the restorative power of communal sauna, cold plunge, and intentional connection. We believe great guest experiences come from genuine hospitality, thoughtful details, a well-supported team, and a space that feels safe, welcoming, and cared for. Why Work at Saunaday? We believe taking care of people starts with taking care of our team. At Saunaday, you'll be part of a welcoming, community-driven environment where thoughtful hospitality, personal connection, and a little fun are part of the everyday experience. We're a growing business with big ideas, a passionate team, and plenty of opportunities to contribute, take initiative, and make a meaningful impact. We value people who bring fresh ideas, support one another, and aren't afraid to roll up their sleeves to make something great happen. This role is an opportunity to grow as a leader, build valuable management skills, help shape how Saunaday operates, and be part of a team that's creating something special in our community. As we grow, there is room to grow with us. Compensation & Benefits Salaried role with a total compensation range of $50-$65k annually, inclusive of tips. Quarterly discretionary bonuses based on performance 401k with employer match Paid time off Health-Dental-Vision Insurance Plan Complimentary access to bathhouse amenities and discounted use for friends and family. The Role The Assistant Manager of Operations (ASM) plays a key role in ensuring Saunaday runs smoothly, consistently, and efficiently. Working closely with the Manager of Guest Experience, this person helps translate Saunaday's standards and priorities into daily operations while supporting the team and maintaining an excellent guest experience. This is a hands-on leadership role for someone who is organized, proactive, and comfortable taking ownership. The ASM oversees day-to-day operations, coordinates staffing and scheduling, supports team leadership, maintains operational systems, and identifies opportunities to improve how we work. We're looking for someone who can solve problems independently, anticipate needs, and ensure important details are followed through without losing sight of the people behind the work. Key Responsibilities Daily Operations & Facility Readiness Oversee daily operational needs and ensure the bathhouse is safe, clean, organized, and prepared for guests. Coordinate facility maintenance, operational resources, and day-to-day problem-solving. Identify and address operational challenges before they affect the guest or employee experience. Staffing & Team Leadership Create and maintain staff schedules, coordinate coverage, and anticipate staffing needs. Support and hold Leaders on Duty accountable for their responsibilities and shift leadership. Assist with staff training, coaching, onboarding, and ongoing development. Communicate team needs, performance concerns, and staffing trends to the Manager of Guest Experience. Systems & Processes Implement and reinforce operational standards, procedures, and systems established by management. Ensure staff understand expectations and receive additional training when needed. Maintain effective day-to-day workflows and identify opportunities for improvement. Inventory & Operational Resources Oversee inventory management, supply levels, and routine purchasing within established guidelines. Help maintain accurate product information, pricing, and inventory records across operational systems. Monitor supply needs and communicate purchasing or cost concerns to management. Communication, Reporting & Events Maintain clear communication with Leaders on Duty, staff, and management. Track operational needs, staffing concerns, inventory, maintenance, and recurring challenges. Support the coordination and execution of events, private buyouts, and special programming. Follow through on outstanding tasks and …

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