Assistant Operations Administrator

Assistant Operations Administrator

Location: Fairfax, CA
Job Type: Full Time | Exempt | In Office
Salary Range: $70,000 – $80,000 per year

About Commercial Bank of California

Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.

We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.

As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking—one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that’s redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. 

Job Summary

The Assistant Operations Administrator plays a key role in supporting the Operations Department by servicing clients and assisting Operations Administrators and branch teams. This position ensures the smooth execution of daily workflows and delivers exceptional client service. The role involves regular interaction with clients, Bank Officers, and internal staff to meet operational requirements efficiently.

The ideal candidate will have a strong working knowledge of Operations Officer, Utility, and Customer Service Representative (CSR) responsibilities and be capable of stepping into any of these roles as needed. This position also performs various branch functions and serves as a reliable backup for branch staffing across locations.

Essential Duties and Responsibilities

• Support daily operations across branches, including transaction processing, account maintenance, client service, and teller assistance.
• Assist with policy and procedure implementation, staff training, and workflow improvements.
• Review certifications, new accounts, and audit documentation for compliance and accuracy.
• Maintain operational standards, security protocols, and risk mitigation practices.
• Resolve client inquiries and escalated issues across multiple service channels.
• Stay current on regulatory guidance and bank policies related to new accounts and compliance.
• Provide staffing coverage across branches, including travel to Northern California offices.
• Open/close branches and manage cash shipments and vault operations as needed.
• Support onboarding and cross-training of staff to ensure operational readiness.
• Perform other duties and special projects as assigned.
• Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
• Promote a respectful, inclusive, and ethical work environment aligned with the Bank’s values and goals.

Minimum Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.   Individual abilities may result in some deviation from these guidelines.

Education/Training/Experience:

Required: High school diploma or equivalent. Five years of related bank operations experience required. Minimum 3 years of bank supervisory or equivalent experience required.

Desirable: Bachelor’s degree in business administration, finance, or closely related field. 

Knowledge of: 

• Banking laws, bank policies, procedures, and regulations
• Basic mathematical skills
• Basic computer software and applications
• Microsoft Outlook, Word, Excel, Teams
• Video conferencing platforms
• New account setup and documentation

Abilities:

• Strong interpersonal and communication skills
• Assertiveness balanced with patience, diplomacy, and empathy
• Professional communication in person, by phone, and via email
• Well-organized and self-motivated; able to manage priorities and meet deadlines

Benefits & Perks

• Competitive employer contribution to medical, dental and vision coverage
• 401k plan with employer match
• Flexible Spending Accounts (FSA) and Dependent Care Accounts
• Employee Assistance Program (EAP)
• Employer provided Calm subscription 
• Employer provided mental health benefits through Teladoc
• Life, AD&D and disability insurance
• Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
• Online discount program
• Tuition Reimbursement Program

Join Our Team!

Equal Employment Opportunity & Accommodations

Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.

We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.

Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at hr@cbcal.com with the nature of your request and your contact information.

Recruitment Policy

Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. 

We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.