Assistant Office Manager (Logistics)

Position Summary We are seeking a highly organized, dependable, and detail-oriented Assistant Office Manager to support the day-to-day operations of our fast-paced logistics office. This position plays an important role in keeping daily operations running smoothly by assisting with customer communication, delivery scheduling, dispatch coordination, administrative tasks, and communication between drivers, warehouse staff, customers, and management. The ideal candidate is proactive, professional, comfortable managing multiple priorities, and committed to providing excellent customer service. Key Responsibilities Manage a high volume of inbound and outbound phone calls in a professional, friendly, and efficient manner Provide excellent customer service by responding to inquiries, resolving issues, and maintaining positive customer relationships Schedule deliveries and coordinate appointment times with customers Assist with routing and dispatching trucks to support efficient and timely deliveries Communicate with drivers, warehouse staff, customers, and internal team members regarding delivery status, scheduling, and operational needs Maintain accurate shipment, delivery, and customer records Update internal systems with current and accurate information Use Microsoft Excel, Outlook, and Word for reporting, communication, recordkeeping, and data tracking Monitor daily operations and follow up to ensure scheduled tasks and deliveries are completed on time Identify operational issues and escalate them to management when appropriate Assist with general administrative duties and provide support to the office and management team as needed Qualifications Previous experience in logistics, transportation, dispatching, customer service, or office administration preferred Strong phone communication and customer service skills Ability to multitask, prioritize, and stay organized in a fast-paced environment Proficiency in Microsoft Office, particularly Excel and Outlook Experience with routing, dispatching, delivery scheduling, or transportation coordination is a plus Excellent attention to detail and organizational skills Strong written and verbal communication skills Good problem-solving skills and the ability to handle changing priorities Professional, friendly, and team-oriented attitude Dependable and able to work with minimal supervision when needed Work Environment This is an in-person position in a fast-paced logistics and operations environment. The role involves frequent communication with customers, drivers, warehouse personnel, and management. Candidates should be comfortable adapting to changing priorities, handling multiple responsibilities throughout the day, and working collaboratively to keep operations running efficiently. Compensation & Benefits Salary: $45,000 per year Health insurance Dental insurance Vision insurance Paid vacation / Paid Time Off (PTO) Opportunities for professional growth and advancement What We’re Looking For We’re looking for someone who is proactive, dependable, organized, and ready to take ownership of their responsibilities. The right person will be comfortable juggling multiple tasks, communicating with different teams throughout the day, and stepping in wherever needed to help keep the office running smoothly. If you enjoy working in a busy environment, solving problems, helping customers, and being part of a team where every day is a little different, we’d love to hear from you. Work Location: In person Pay: $45,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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