Our NEMT company is hiring an Assistant Manager to oversee day-to-day operations. This role is responsible for coordinating with medical facilities, clients, and internal staff to ensure on-time medical transportation. Candidates must demonstrate empathy and understanding toward clients, including children, seniors, and individuals with disabilities, chronic illness, or limited mobility.
If you thrive in a fast-paced environment, are computer-savvy, and have experience in transportation or dispatch operations, we would like to hear from you.
Key Responsibilities
- Oversee and maintain efficient daily operations in assigned service area
- Recruit, hire, train, and support new employees
- Provide effective communication and customer service internally and with medical partners, facilities, and clients
- Manage office personnel including Drivers, Dispatchers, and Schedulers
- Monitor routes and field operations to ensure safety, schedule adherence, and service standards
- Coordinate with billing/accounting teams to support accurate and timely revenue cycle management
- Prepare and maintain operational documentation per Company policy
- Support compliance and audit readiness
- Contribute to regional growth and expansion initiatives
- Oversee fleet safety, maintenance, and repair coordination
- Prepare operational and performance reports for management
Qualifications
- Experience in Transportation Management or related field preferred
- Prior experience as a Branch Manager, Office Manager, or similar leadership role strongly preferred
- Knowledge of CA labor law is helpful
- Proficiency in MS Word, Excel, and smartphone applications
- Experience with MediRoutes and Symed software preferred (not required)
- Ability to prioritize multiple tasks in a fast-paced, changing environment
- Strong written and verbal communication skills
- Demonstrated customer service mindset and professionalism
- Ability to work with diverse populations including pediatric, senior, and medically vulnerable individuals