Assistant Manager - Domestic Shuttle Operations (HJAIA)

Assistant Manager - Shuttle Operations This position is responsible for the overall supervision of the hourly shuttle bus drivers and the courtesy cart drivers for Park and Ride division. Company Background Vectour Group is a leading transportation management and facilities support services provider with over 40 years of experience. We are committed to safety and customer service, hiring individuals who thrive in a collaborative, high-performance environment. Primary Duties and Responsibilities Manage drivers, dispatchers, coordinators and fleet maintenance daily. Daily inspection of uniforms for all supervised employees for compliance with the uniform policy/dress code. Assign/Reassign hourly employees to a work area or vehicle. Verify and document callouts hourly. Make necessary schedule adjustments to fulfill minimum staffing requirements. Serve appropriate discipline for violations per policy and/or CBA. Complete daily bus audits. Dispatch as needed. Pre/Post trip inspection of company vehicle at shift change times. Ensure timely fueling of vehicles. Monitor/communicate via radio throughout shift. Visually inspect locations for compliance of company goals. Report maintenance issues to Fleet and Ops Manager. Perform random checks for required driver’s license and company issued badges. Assist with processing exception transactions. Conduct regular facility and equipment inspections to ensure all are in good maintenance condition and properly stocked with tickets and receipt paper. Respond to customer service-related issues per company guidelines. Monitor and implement effective safety procedures. Gain and maintain knowledge of company policy/procedures and collective bargaining agreement. Direct traffic to available parking. Interact with customers, presenting a professional demeanor. Disseminate information to other departments/ employees as needed. Possess a valid driver’s license/ state issued ID to be carried with the employee at all time. Complete weekly time samples for Shuttle operation. Make responsible and ethical decisions regarding company resources, adhering to Vectour Group's Code of Conduct, policies, and procedures, and ensuring compliance with company. Qualifications & Skills Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 3rd shift and/or weekends may be a requirement. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company. Ability to add, subtract, two-digit numbers and multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money. Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times. Job Requirements Education, Licensing, and Certifications: High school diploma or equivalent (G.E.D.). Per DOT Regulations, you will be required to have and maintain a valid Class A, B or C Driver’s License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more. DOT Medical Card: A Medical Examiner’s Certificate (DOT Medical Card) is required. Experience: At least one (1) year of management experience within the transportation industry. Minimum age of 21 years. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or bal…

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