Assistant Manager Distribution Brown Elephant

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives. Why Join Us? Be part of a mission-driven organization dedicated to health equity and social justice. Work in a supportive, inclusive, and culturally competent environment. Access to continuous learning opportunities and professional development. Comprehensive benefits package. Contribute to groundbreaking health initiatives and research. Benefits Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan. BCBS HMO, PPO, and PPO Select Plans BCBS Dental BCBS Vision Paid Time Off: 3-weeks paid vacation and 1-week of personal time 12 accrued sick days per year 10 paid holidays, including Juneteenth PTO Exchange allows employees to turn unused PTO into liquid assets 401k program with up to 5% employer match after 90 days Employer-paid basic life insurance valued at one times the annual salary Voluntary Life and AD&D, and Short-term and Long-term disability Pre-tax commuter and parking benefit account Flexible Spending Accounts for healthcare and dependent care Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF Employee Assistance Program with 5 employer-paid counseling sessions 50% off at Brown Elephant Resale Shops and discounts at local businesses Pay: The posted hourly rate for this role is $22.22/hour POSITION SUMMARY: Under the direction of the Distribution Manager, the Distribution, Assistant Manager supervises Mover/Drivers and coordinates the daily execution of donation pickups, merchandise transfers, and moving services for Brown Elephant stores and other Howard Brown Health locations as needed. Translates departmental priorities and established procedures into daily assignments, trains and coaches staff, and provides hands-on driving and moving support. Supports safe, efficient, and reliable operations through responsive donor service, accurate records, and coordination with store management. PRINCIPAL DUTIES AND RESPONSIBILITIES Supervises Mover/Drivers, coordinates workloads and assignments, communicates expectations, and monitors completion. Adjusts assignments for staffing and operational needs and refers concerns requiring further action to the Distribution Manager. Performs driving and moving duties as needed, including operating company trucks, completing donation pickups and merchandise transfers, and loading and unloading furniture and other items. Manages dispatch as assigned and in the Distribution Manager’s absence, responding to donor inquiries, scheduling pickups, planning routes, communicating assignments and arrival windows, and adjusting arrangements as daily needs change. Trains and coaches staff, demonstrating and role modeling Howard Brown Health customer-service standards, policies, and safe driving, lifting, loading, unloading, and merchandise-handling procedures. Monitors staff practices and provides ongoing instruction and feedback. Maintains accurate donation and pickup records, including donor information, scheduling details, pickup instructions, outcomes, and follow-up needs. Coordinates and participates in large donation and estate pickups, confirming arrangements with donors, staff, and receiving stores. Assesses and coordinates merchandise transfers and moving requests between Brown Elephant stores and other Howard Brown Health locations. Works directly with store management and requesting departments to confirm needs, arrange timing, assign staff and trucks, and communicate changes through completion. Completes required administrative and operational paperwork accurately and on time, working with Human Resources and other departments on personnel, payroll, financial, insurance, and property documentation. Attends required meetings, co…

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