Assistant Manager

Overview iCue Billiard & Lounge is a vibrant entertainment venue located in downtown Toronto. We are committed to providing an enjoyable and welcoming atmosphere where guests can socialize, play pool, and enjoy quality beverages and refreshments. We are currently seeking a motivated, responsible, and experienced Assistant Manager to support our daily operations, lead our team, and maintain high standards of customer service and operational efficiency. Key Responsibilities Daily Operations Management Oversee daily business operations to ensure smooth and efficient service. Independently manage opening and closing procedures, including cash handling, POS reconciliation, and daily reporting. Maintain cleanliness, organization, and proper functioning of the facility and equipment. Identify and resolve operational issues promptly and professionally. Support the General Manager in implementing operational procedures and improving overall business performance. Staff Supervision & Training Supervise, motivate, and support team members during daily shifts. Train new and existing employees on customer service standards, operational procedures, POS systems, and workplace policies. Assist with staff scheduling, shift coordination, and performance evaluations. Ensure employees consistently follow company policies, safety standards, and service expectations. Inventory & Cost Control Monitor and manage inventory, including alcoholic beverages, non-alcoholic beverages, food products, and operational supplies. Conduct regular inventory counts, maintain accurate records, and coordinate replenishment and purchasing. Monitor inventory usage, minimize waste, and identify opportunities for cost savings. Ensure proper storage, stock rotation, and inventory organization. Customer Service & Guest Experience Deliver exceptional customer service and maintain a welcoming environment. Professionally handle customer inquiries, complaints, and special requests. Build positive relationships with customers and encourage repeat visits. Assist with front-of-house operations, including reservations, payments, and beverage service, when necessary. Compliance & Safety Ensure compliance with applicable health and safety regulations, liquor licensing requirements, and company policies. Promote responsible alcohol service and maintain a safe environment for guests and employees. Report maintenance concerns, safety issues, and operational incidents to management. Qualifications & Requirements Minimum 2–3 years of supervisory or management experience in hospitality, restaurants, bars, lounges, entertainment venues, or similar customer-facing environments. Must be able to work late night shifts Proven ability to supervise staff and independently manage daily operations. Strong leadership, communication, organizational, and problem-solving skills. Experience with inventory management, cash handling, and POS systems. Excellent customer service skills and ability to handle challenging situations professionally. Ability to multitask and work effectively in a fast-paced environment. Availability to work flexible shifts, including evenings, weekends, and holidays. Valid Smart Serve certification in Ontario, or ability to obtain certification before starting employment. Strong sense of responsibility, reliability, and attention to detail. Preferred Qualifications Previous management experience in a billiards hall, bar, lounge, or entertainment venue. Experience with employee training, scheduling, and inventory cost control. Familiarity with alcoholic beverage service and basic cocktail preparation. Interest in billiards or the hospitality and entertainment industry. Pay: $45,000.00-$55,000.00 per year Benefits: Casual dress On-site parking Paid time off Work Location: In person

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