Assistant, Hospitality - The Landmark

JOB TITLE: Assistant, Hospitality – The Landmark REPORTS TO: Manager, Hospitality – The Landmark Position Overview The Hospitality Assistant will play an integral role in supporting the daily operations, administrative functions, and execution of exceptional hospitality experiences at Tiffany & Co.’s Landmark. Working in close partnership with the Hospitality Manager and Captain team, the Hospitality Assistant will help ensure the seamless delivery of elevated, personalized client experiences across The Landmark’s hospitality spaces, including the Tiffany Private Club, High Jewelry salons, Ruinart Lounge, and other designated client-facing environments. This multifaceted role combines operational and administrative support, event preparation, financial administration, vendor coordination, inventory management, and direct hospitality service. The Hospitality Assistant must demonstrate flexibility and a hands-on approach, transitioning seamlessly between administrative responsibilities and client-facing service to support the evolving needs of the business. They will embody Tiffany & Co.’s core belief, People Make the Difference, and champion our values: Be Creative & Innovative, Deliver Excellence, and Cultivate an Entrepreneurial Spirit. Key Responsibilities Hospitality Operations & Daily Support Support the Hospitality Manager and Captain team in daily hospitality operations, ensuring consistency in service preparation, execution, and follow-through. Assist in preparing, maintaining, and distributing Daily Hospitality communications, incorporating client appointments, preferences, special requests, staffing considerations, and operational priorities. Review client profiles and appointment information to help anticipate personalized hospitality needs. Partner with Captains to ensure service requirements, floor coverage, and operational updates are clearly communicated. Maintain operational calendars, trackers, checklists, and documentation to support consistent service delivery. Assist with the preparation and organization of hospitality spaces, ensuring exceptional presentation and readiness. Identify potential service gaps and proactively communicate concerns or recommend solutions. Support the ongoing refinement of standard operating procedures and service workflows. Direct Hospitality Service & Captain Support Provide hands-on hospitality service alongside the Captain team as business needs require, supporting the delivery of an elevated and seamless client experience. Assist with food and beverage service, including the preparation, presentation, and serving of refreshments, champagne, wine, coffee, tea, and light culinary offerings. Support Captains during VIC and VVIC appointments, private lunches, executive visits, special events, and periods of increased client activity. Assist with hospitality setup, table settings, mise en place, service replenishment, clearing, and resetting client-facing spaces. Maintain impeccable presentation, professionalism, discretion, and adherence to Tiffany & Co.’s hospitality standards when interacting directly with clients. Demonstrate agility in transitioning between administrative, operational, and client-facing responsibilities based on daily business priorities. Client Experiences & Event Support Assist in coordinating hospitality requirements for VIC and VVIC appointments, private lunches, celebrations, executive visits, and special events. Support communication between Client Advisors, Concierge, Client Relations, Events, and Blue Box Café to ensure alignment on event and appointment requirements. Assist with the preparation of hospitality proposals, event timelines, service plans, and Banquet Event Orders (BEOs). Coordinate menu requests, dietary restrictions, beverage selections, staffing requirements, table settings, and special arrangements under the guidance of the Hospitality Manager. Support the tracking of event-related expenses, v…

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