Assistant General Manager

Assistant General Manager Obsidian Athletic Club | Kelowna, British Columbia Position: Assistant General Manager Location: Kelowna, British Columbia Employment Type: Full-Time | Management Compensation: $60,000 Annual Base Salary + Performance-Based Commission & Incentives About Obsidian Athletic Club Obsidian Athletic Club is a premium, multi-service athletic facility that combines the scale and equipment selection of a commercial gym with the personalized service and specialized experiences of a boutique fitness club. As we continue expanding across Canada, we are seeking a motivated, organized, and results-driven Assistant General Manager to join the leadership team at our new Kelowna location. This is an exciting opportunity for an ambitious individual to play an important role in launching a new premium athletic facility, developing a high-performing team, and delivering an exceptional member experience. Key Responsibilities Daily Operations & Club Standards Support the General Manager in overseeing all aspects of daily club operations. Maintain exceptional standards of cleanliness, organization, safety, and facility presentation. Supervise front desk employees and support the wider club team. Ensure daily operational checklists, opening procedures, and closing responsibilities are completed. Identify and resolve operational issues efficiently. Assume responsibility for club operations in the General Manager's absence, within delegated authority. Staff Supervision & Development Assist with staff recruitment, onboarding, training, and development. Support employee scheduling, attendance monitoring, and shift coverage. Assist with employee performance management and maintaining staff accountability. Conduct staff training and reinforce company policies, procedures, and service expectations. Foster a positive, professional, and performance-driven workplace culture. Membership Sales & Member Experience Support membership sales, upgrades, and retention initiatives. Conduct facility tours and communicate membership options, services, and premium amenities. Respond professionally to membership inquiries, concerns, and complaints. Build positive relationships with members and maintain a welcoming club environment. Support front desk operations during busy periods. Promote personal training, group fitness, and additional club services. Assist the General Manager in achieving membership and revenue targets. Operational Performance & Administration Support the General Manager in achieving operational and financial performance targets. Monitor membership sales, cancellations, member engagement, and retention. Maintain accurate operational records, reports, and internal communications. Assist with inventory management, ordering, and administrative responsibilities. Identify opportunities to improve operational efficiency and customer satisfaction. Collaborate with senior leadership on company initiatives and new programs. Administrative & Systems Proficiency Candidates should demonstrate strong computer literacy, organizational skills, and confidence using or learning administrative and operational software. Gym Master: Membership management, billing, reporting, and member administration. Employment Hero: Employee scheduling, onboarding, attendance, and HR administration. Canva: Creating basic marketing materials, promotional content, and internal communications. Indeed: Recruitment, applicant screening, and interview coordination. Notion: Task management, operational checklists, documentation, and team collaboration. Microsoft 365 Workspace: Outlook, Teams, Excel, Word, SharePoint, and OneDrive for communication, reporting, document management, and collaboration. Meta Business Suite: Basic social media management, member engagement, and marketing support. Previous experience with these platforms is an asset but not essential. Candidates must demonstrate the ability to learn new systems efficiently and maintain accurate administrative…

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