Assistant General Manager

Assistant General Manager (AGM) – Hotel Operations DoubleTree by Hilton Schenectady Job Summary DoubleTree by Hilton Schenectady is seeking an experienced, motivated, and hands-on Assistant General Manager (AGM) to support the General Manager in overseeing daily hotel operations. The ideal candidate will have a strong hospitality background, excellent leadership skills, and a commitment to maintaining high standards of guest service, operational efficiency, and team performance. The Assistant General Manager will play a key role in managing hotel departments, supervising employees, resolving guest concerns, controlling operating costs, and ensuring compliance with hotel policies and Hilton brand standards. This position requires a proactive leader who can balance administrative responsibilities with hands-on operational support. Key Responsibilities Assist the General Manager with the daily operation and overall performance of the hotel. Supervise and support front desk, housekeeping, maintenance, and other hotel departments. Ensure exceptional guest service by addressing complaints, resolving issues, and maintaining high guest satisfaction standards. Lead, motivate, and hold employees accountable for performance, professionalism, and adherence to hotel policies. Assist with recruiting, interviewing, hiring, onboarding, training, scheduling, and evaluating employees. Monitor room availability, reservations, occupancy, room rates, and revenue performance. Assist with budgeting, payroll oversight, labor cost management, purchasing, and expense control. Maintain accurate operational records, reports, cash handling procedures, and administrative documentation. Conduct regular inspections of guest rooms, public areas, and hotel facilities to ensure cleanliness, safety, and maintenance standards. Monitor inventory levels and coordinate the ordering and replenishment of hotel supplies. Ensure compliance with Hilton brand standards, company policies, health and safety requirements, and applicable laws and regulations. Identify operational challenges and implement practical solutions to improve efficiency and guest satisfaction. Assist with emergency situations, staff conflicts, guest disputes, and other operational matters as they arise. Provide management coverage as needed, including evenings, weekends, and holidays. Work closely with the General Manager to achieve hotel performance goals and maintain a positive, professional work environment. Qualifications Previous experience in hotel operations, hospitality management, or a supervisory role is required. Prior experience as an Assistant General Manager, Front Office Manager, Operations Manager, or Department Manager is preferred. Strong leadership skills with the ability to supervise, train, and develop employees. Knowledge of front desk operations, housekeeping standards, reservations, guest relations, and hotel procedures. Experience with employee scheduling, payroll, budgeting, inventory management, and cost control. Familiarity with hotel property management systems (PMS), reservation platforms, and standard computer applications. Excellent verbal and written communication skills. Strong organizational, problem-solving, decision-making, and conflict-resolution abilities. Ability to multitask, prioritize responsibilities, and remain professional in a fast-paced environment. Strong attention to detail and a commitment to maintaining hotel quality and service standards. Flexibility to work weekends, holidays, and varying shifts based on operational needs. High school diploma or equivalent required; a degree in hospitality management or business administration is preferred. Previous Hilton brand experience is a plus. Ideal Candidate The successful candidate will be a dependable, results-oriented leader who takes initiative, leads by example, and understands the importance of balancing guest satisfaction with operational and financial performance. We are looking for someone w…

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